The shower drain in the room was clogged. They said the manager would come to check, but after an hour no one came. I called to inquire, and a cleaning staff member came who said they could only clean it and had no other solution. They suggested changing rooms, saying they were full and I could change the next day. No one contacted me the next day. It wasn't until the evening that I went to the front desk and found out I could change rooms, but the new room was very small, and I had to decide for myself. At the Asian restaurant, the waiters showed obvious discrimination against Asians, being enthusiastic and smiling towards Europeans but disdainful towards Asians. After checking out, the hotel bill was missing and incorrectly charged. When I called, all they said was "sorry, we'll refund you now..." Frankly, it doesn't live up to the Mandarin Oriental brand. If you bring your impression of Mandarin Oriental to this hotel, you'll be very disappointed. It was simply terrible. I didn't intend to leave a review, but the incorrect bill was absurd. I don't know what the hotel's purpose is. 🙂
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