This is a long-established hotel in Barcelona. On the first day, the front desk service was excellent – warm and attentive. Luggage was brought to the room, and they even explained how to use the capsule coffee machine and provided extra coffee. Turndown service was also provided. However, on the second day, aside from room cleaning, there was no turndown service. The slippers were returned, but clearly hadn't been changed. Due to the language barrier, I asked the front desk to notify housekeeping to replenish toiletries, slippers, and water. On the third day, I returned to the hotel and happened to see housekeeping staff cleaning. The bedding had been changed, and toiletries had been added, but the slippers were still there. So I asked for more slippers. They didn't really need to be changed, but having two pairs together made it difficult to tell whose was whose. Later that evening, a manager came to check if the room had been cleaned. Overall, the service was acceptable and responsive, but I still don't understand why the service was lacking on the second day. The hotel's location is good, on Avenida de Almeida Ribeiro, with supermarkets, bus stops, and subways nearby, making it convenient to get to the three major shopping malls. The hotel also charges a city tax, which is a bit pricey, but overall, the experience was good.
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