Grand Palladium Imbassaí Resort & Spa - All Inclusive

This was the worst experience I've had since I started booking through Trip. The hotel didn't honor what was stated in my reservation, and worse, they charged me extra to accommodate my daughter, who was on the reservation, and didn't even prepare the room for her. I complained, and after 2 hours they improvised a sofa bed – a complete absurdity! A hotel of this size shouldn't have this kind of service. My reservation stated "Junior Suite with Garden View," but they put me in the last building with a view of the forest – which is outrageous! I WILL NEVER RETURN TO THIS HOTEL AND I WILL NEVER BUY ANY MORE ACCOMMODATION PACKAGES THROUGH THIS PLACE. It was regrettable.

The hotel is really good, spacious rooms, delicious food and the staff is very kind and helpful!

I think you need to evaluate the cost-benefit of the accommodation. It's only worth it if you're on a promotional rate, because there are better resorts in the same price range. The staff are helpful and the facilities are generally good. On the other hand, the food isn't tasty and the check-in experience wasn't good, because I arrived at 3:10 pm and there weren't any rooms available yet. The beach is full of waves and far from the hotel, which means you have to wait for transportation or take a long walk. I think there are interesting activities for children and few for adults.

Our weekend was really good. The resort is very nice and organized. The service is wonderful and the food too. The only thing I didn't like is that they put us in a room where the shower was separated by frosted glass and whoever is in the room can see you taking a shower, etc. It serves no purpose and is extremely embarrassing when traveling with friends. But the hotel staff offered to change the room. Gave us a good laugh.

The resort is wonderful, the facilities are well maintained and the attention of the staff is unparalleled. My only reservation is getting to the beach, especially with children, as there is a slightly long path.

Some employees work in a super bad mood

Excellent all-inclusive resort option!! Spacious and comfortable rooms!!

All inclusive hotel with good value for money

Péssimo da chegada até os últimos minutos, só fomos em atendidos por dona Ritinha na piscina e por Bruno no bar bolsa nova, alguns funcionários atendem bem, a maioria de cara fechada e mal humorado! O hotel está péssimo infelizmente não vale o que cobra ! Nota 0, não pretendo voltar nunca mais