HÉONIC Art Residence & Suites - Signature Family Suites - Cat Cafe -Ultimate Esports & Switch

I went there with my kids, and there were a lot of foreigners. They have a cat room with a super cute and hilarious cat that always looks bewildered. If you love cats, you can go pet them; there's a whole room full of adorable kittens. The room had a computer that ran very fast, and I played some nostalgic games for a few nights. The breakfast was unique, and the service was excellent. The only downside was a slight smell of smoke in the room, probably from previous guests, but they thoughtfully provided an air purifier. I highly recommend visiting!

The room was excellent, well-equipped, and the bedding and service were all great.

The room was clean and tidy, with complete amenities, and even a Switch to play! I stayed for two days, and it was very quiet and comfortable. The experience was great, highly recommend!

Overall, it was good, but several power outlets in the room weren't working, so my charger kept disconnecting and wouldn't charge. The laundry room was fine, too. However, sometimes there were many people smoking in the elevator, making it really stuffy. A special shout-out to the lady at the front desk who manages the cat house – she was excellent! But if possible, they should add another person to the morning front desk shift. We had an early check-out around 5 AM to catch a flight, and the front desk guy was asleep. We woke him up, rushed to check out, and left. Later, I realized I left my charger at the hotel. I arranged for SF Express to pick it up. When I called the front desk, the guy told me he was the only one there and couldn't go up to my room to get the charger for me. He told me to tell SF Express to use my room card to go up themselves. I called SF Express, and they said they usually can't go up to rooms. So I switched to JD.com for pickup around 9 AM. I called the hotel again, and they finally said there should be someone available around 9 AM to help me retrieve it. The room itself was good, it's just these issues.

The front desk staff were very friendly and patient, and they promptly addressed any issues. The cleaning staff were also quick to provide water when needed. It's definitely worth staying here, and there are even cute little cats in the lobby!

This hotel has a really unique ambiance. The rooms are exactly as advertised, no discrepancies there – elegant, clean, and with a wonderfully comfortable vibe. They even have adorable cats, and petting them is incredibly therapeutic. The staff are warm and attentive; they're always there when you need them and respond super fast to any issues, resolving things efficiently and properly. The rooms are spotless and comfortable, and the bedding must be excellent because all five of us slept incredibly well, falling asleep quickly. It was a fantastic stay! The location is very convenient. For breakfast, I recommend the Dongcang Street morning market, but be sure to leave by 8:00 AM as it closes at 9:00 AM. After breakfast, you can enjoy a leisurely stroll back, experiencing the streetscapes of Xi'an. The hotel is very close to the city wall, and getting a taxi is easy. The toiletries are a thoughtful touch and smell lovely. On our second day, it rained, so we didn't visit many attractions. Instead, we took photos at the hotel, played with the cats, and relaxed on the sofa. Guys can also play Switch. There's a spot with a picture frame on the first floor that's perfect for photos – very cozy. I'll definitely book here again.

The room was spacious and clean, and it's super close to all the main attractions. Plus, they have a Switch you can play! Breakfast was also delicious. But the best part, by far, were the adorable little cats! Next time I visit, I'm definitely booking one of their e-sports rooms.