Anonymous User
It was my first time to visit Lux Maldives. Although it was an all-inclusive package, I was asked to pay an extra 500+ USD for lunch without any notice from the hotel or the housekeeper. The seaplane time we were notified before going to the island was 15:30, but when we arrived at the Lux seaplane lounge, we were notified that we could only fly at 17:00. After arriving on the island, the butler told us that the first two days were all-inclusive. We could enjoy any restaurant except Italian and Japanese restaurants for free, including bars and cafes, etc. Since we arrived on the island at more than 6 o'clock in the evening, dinner was included that night, and the next day's breakfast, lunch and dinner were all included in the all-inclusive package, and the day after that was breakfast and lunch. Since the children got up late the next day, they went swimming after breakfast, and went back to the room for a nap when they were tired of swimming. When they woke up at about three o'clock, they packed up and went to beach rouge for lunch. Because the butler would send the business hours of various restaurants for the next day the day before, we saw that beach rouge's business hours were 12:00-17:00, but when we paid the bill, we were told that we had to pay more than 500 US dollars at our own expense. I asked the butler myself and was told that lunch after 14:00 in the afternoon would be at our own expense. OK, no problem, if the hotel or butler informed us in advance when checking in, we would definitely pay attention to control the lunch time before 14:00. However, without any notice and without our room rate including lunch, and the restaurant's lunch hours clearly stated 12:00-17:00, you insisted on asking us to pay for it ourselves. Of course I couldn't agree. This is clearly your dereliction of duty. Why should I pay for it? It's too deceptive. It feels so bad 👎 The experience was very bad, and you didn't let us leave without signing the bill. Obviously, you didn't inform us during our stay, and we strictly abided by the lunch hours issued by the housekeeper. When checking in, it was also clearly stated that lunch was included in the room rate that day. I can't stand it 😓 I will defend my rights to the end! Another thing is that we experienced a storm the night before leaving the island. The room we stayed in was a romantic water pool villa, which required us to walk a long way every day. Buggy was not responsible for picking up guests from the water villa, so we had to walk or ride a bicycle by ourselves. That night, it was stormy and windy. We waited in the restaurant for a long time but it didn't get better, so we decided to go back to the room with an umbrella. On the way, my child and I were almost blown off the pier and fell into the sea, and there were no protective measures on both sides of the pier. Thinking about it afterwards, I was really scared. If I couldn't hold the umbrella and was blown into the sea by the wind, I would never come back. Because the wind and waves are huge, those who want to book a water villa must be cautious!!!
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