My first (and likely last) stay at Park Hyatt: Over $1300 for a string of problems.
**1. Service**
* **Safety Hazard:** The electrical outlets in the room were old and sparked when I plugged something in. This isn't just a bad experience; it's a safety issue.
* **Room Type:** I specifically requested "no corner room" when booking, but I was assigned a tiny, narrow room in the furthest corner of the floor, right next to the emergency exit. The space utilization was terrible.
* **Feeling of Discrimination:** During dinner at the restaurant, a Caucasian waiter was noticeably warm and proactive with Caucasian guests but barely acknowledged or greeted us, guests of other ethnicities. This was my genuine feeling, and it was very uncomfortable in a high-end hotel.
* **Missed Order:** One dish from our dine-in breakfast order was forgotten. The hotel simply said, "You won't be charged for that one," without any apology or compensation. We paid full price for everything else.
* **Turndown Service:** Only a single bottle of water was placed by the bed. There was no bed-making, no duvet arrangement, and no slippers provided.
**2. Room**
* The room overall felt dated, with noticeable hard water stains and dust in multiple areas.
* The faucet handles were stiff and difficult to turn, and it took about 10 seconds for hot water to come out.
* The shower drain was very noisy, continuing to gurgle for about five seconds after the water was turned off.
* The toilet wasn't automatic; the flush button was hard to press and often didn't flush on the first try, seeming faulty. There was no heated seat, and the lid hit the tiled wall with a loud bang when lifted.
* The toothbrush shed bristles, and only one small 20ml sample-sized bottle of body lotion was provided, even for two guests.
* There were no mirrors in the elevator.
* There was loud renovation noise from upstairs during midday.
**3. Breakfast**
Despite heavy promotion, the breakfast was a huge disappointment. The a la carte dishes were clearly better than the buffet, which was very limited. The buffet only offered a simple selection of fruit, yogurt, a pastry corner, and a few generic hot dishes. The mangoes were sour and bitter – I couldn't find sweet mangoes even in Thailand! The pineapple quality was very poor, and the puff pastries were soft and not crispy. Most hot dishes were mediocre; only the char siu (BBQ pork) was decent.
**Summary:** For this price point and brand, fundamental details (safety, hygiene, facilities, turndown service, breakfast) were poorly executed. This experience is completely inconsistent with Park Hyatt's reputation. I have already sent a formal complaint email to the hotel with video evidence and hope they address these issues seriously.
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