Sandals Caribbean Cay - All Inclusive Adults Only

WHAT A VACATION! The resort was absolutely beautiful, how magical Jamaica is! From being greated with a song, to wild fish being caught and cooked right in front of us, to cold plunge in the spa. It was everything my wife & I could have dreamed for a recovery trip. The staff were so great some honorable mentions: Michael our butler had our backs the entire trip! He made it so special for us around ever corner. Jahvoy SAVED ME with a black coffee when I was having a terrible head ache in the morning! He went out of his way to make sure I was doing good. ( i get chronic migraines and head aches) Sashana & Shanika from the spa where incredible for our couples massage! Karona our waitress at the sushi restaurant was such a joy! and just to name a few cafe baristas were incredible! Kadia Kimmelia Shackera Thank you all for such a great time!

This was my first time staying at a Sandals Resorts property, and it turned out to be a wonderful experience. I usually stay at Secrets Resorts, but I wanted a change—and I’m very glad I chose Sandals. I opted for the butler service, and my butlers, Monique and Kevoy, truly elevated the entire stay. They anticipated our needs effortlessly and brought incredible energy, professionalism, and warmth to everything they did. Their attention to detail made the trip feel seamless and genuinely special. The only downside was the Wi-Fi, which was unreliable and surprisingly expensive for a resort of this caliber. That said, it didn’t take away much from the overall experience. All in all, it was an amazing stay, and I would absolutely consider returning in the future.

Unfortunately I was stuck at SRC during the hurricane. Sandals needs to have policies established for ALL resorts on how guests are to be treated during difficult conditions. SRP had a plan and guests were treated and respected properly. They had 20-30 team members volunteer to stay on resort to assist guests if the need arose. All restaurants were open every single day. SRC per the direction of the GM (Dawn) were authorized to stay home the day before and day of the hurricane. As Dawn said in the Sunday meeting to the guests, you're on your own...but we will feed you boxed meals until further notice. That was thru Thursday and all the food was cold....scrambled eggs, hamburger, hot dog pizza. No food was delivered Tuesday until 630 pm, as we received a partial piece of chicken and some rice. After the hurricane she directed team members to do nothing until insurance folks could arrive and see the damage. Insurance folks never showed up during my week stay after the hurricane. Safety issues were not addressed, such as..panes of glass hanging over a walkway from balcony above, pool clean outs not covered ( one lady in her 80s stepped in one and twisted her ankle), inches of water and debris left in the lobby to walk thru to get to your room. All of these and many other issues were reported to Sandals Customer Relations department, with only an email saying this was not to Sandals standards...lip service. I requested a telephonic response so I could go into more detail but never received one. The GM even had a bar open to 11pm at night before the hurricane even though Jamaica Law at the time was no alcohol was to be served thru the hurricane from Sunday. Monday meeting started off with her yelling at all guests...YOU WILL LISTEN TO WHAT WE TELL YOU, YOU DO WHAT WE TELL YOU WHEN WE TELL YOU AM I CLEAR. Everyone was confused at what that was about. I waited over 8 months to do the review, but people need to make sure whatever Sandals you stay at, has a professional GM. I WILL stay a Sandals customer but only at Sandals Royal Plantation. The GM is professional and has a staff that cares about the guests.

I've had the very unpleasant experience with the rigidity of Royal Caribbean's policy on the use of gift cards. I had purchased a gift card for my daughter and son-in-law to use on a cruise, only to find out the long list of exclusions that made this use of the card on the current cruise they are on, non-redeemable. The card was intended to be used to apply towards onboard amenities such as spa treatments and specialty dining. After speaking with Royal Caribbean corporate, all they say was how sorry they were and that the card could be redeemed on a future cruise. This has tarnished our opinion of the Royal Caribbean brand and can honestly say there will be NO future cruising with this brand.

The butler service was top notch. My hubby loved it when he was served food and/or a drink without requesting it. Really enjoyed going over to the island. And the restaurant was wonderful. All the restaurants were good. Loved the little pub restaurant - watched football and had drinks. Met a lot of people. Massages were top notch. I never felt overwhelmed by anything at this resort. Thank you.

My husband and I recently stayed at Sandals Royal Caribbean in Montego Bay for our honeymoon, and unfortunately, it was far from the luxury experience we expected or that so many others had described. One of the most disheartening parts of our stay was the difference in how guests were treated. At the Thai restaurant, we noticed a clear pattern where Caucasian couples were warmly greeted and escorted to their tables by the hostess, while we—and other Black couples—were simply handed over to servers without the same level of attention or hospitality. This happened multiple times and was uncomfortable to witness, especially in an environment that promotes inclusivity and five-star service. We also noticed similar differences at the front desk, where our greeting was noticeably dull and dismissive compared to other guests who received warm, enthusiastic welcomes. It made us feel invisible in a place where we were supposed to feel celebrated. On top of that, our room had serious maintenance and cleanliness issues. There was visible mold on the ceiling and walls, and moisture collected on the floors throughout our stay. We had to keep both the air conditioner and dehumidifier running constantly, which didn’t fully solve the problem. (I’ve included photos showing what we experienced.) Even the butler service, which we paid extra for, missed the mark. We had requested a romantic bath on the balcony for the evening, but it was drawn hours early while we were still at the beach. Later, we asked for a reserved beach spot and a refreshed cooler after our spa session, but the cooler was full of water and not restocked. These may seem like small details, but for a honeymoon, details matter — and that level of service was simply not delivered. This trip was supposed to be a celebration of love and relaxation, but instead, it left us feeling disappointed and overlooked. It was especially upsetting to see other guests receive noticeably better treatment. I truly hope Sandals takes this kind of feedback seriously and works to ensure all guests receive equal, high-quality service, regardless of race.

This was the Best trip we have ever been on. Our Butlers, Kevoy and Chad took wonderful care of us the entire time. Our every need and want was anticipated and many surprises as well. I cannot thank them enough for making this a lifetime experience.It was simply Heavenly.

My husband and I have waited 20 years for a trip. We went for our 20th wedding anniversary and it was over the top great. We had Roland and Sherry -Ann as our butler’s (only way to go.) They went above and beyond making it so special for the two of us. Being gluten free was no problem here at all. They had many options and I always had a special dessert in room waiting for me every night. The people are the sweetest and really care about you. Thank you Sandals Royal Caribbean and we will see you in 2026.

My husband and I just left Sandals Royal Caribbean and we had such a wonderful time. Our butlers Kavoy and Chad were top notch, attentive, friendly and made us feel right at home. The staff in general were all friendly, entertainment was great (amazing voices!), food was delicious and we will for sure be back!