Guest User
September 26, 2025
Aesthetically we loved this hotel and are glad we stayed here. Awesome pool area with chairs always available, peaceful atmosphere, welcome champagne in our room, turndown service, healthy and high quality breakfast, clean rooms and awesome smelling products. The team contacts you a lot prior to your stay to make it feel like service will truly be a 5 star experience and pre-books activities for you. That being said, once we got here we were surprised by the lack of service / slow service / missed details. I suspect it is the time of year (late September) and there was less staff than peak summer. A few examples of things that sat funny for us: before we checked in they asked if we’re celebrating anything, we were celebrating our engagement, no mention or congrats during our stay. Booked 60 minute deep tissue massages, no receptionist at spa to check us in, massage was only 50 mins and not very good. No pool service until 1 pm without even drinking water out at the pool and they don’t come to your chairs often, have to hunt down a waiter to order a drink and anything besides wine is met with a bit of a flabbergasted expression. Overall would recommend, just think they need to add some staff and be more thoughtful about the little details that ultimately make paying for a 5 star feel worth it.