Casa Mãe Lagos

From the property itself, to the food and especially the service, this is the absolute best place to stay in Lagos. Daniel, the bar manager made us feel so welcome and special on our honeymoon, and Jose Carlos was there for anything we needed. The food was some of the best I have ever had and service was world class. We will back to Lagos and we will be staying at Casa Mae! Thank you so much Daniel!!!

I originally wrote a review but had to edit it because I keep being disappointed. Can you believe the hotel gave us a complimentary bottle of wine? However, when we showed up to drink it, we were told we could only drink it in our room (not in the restaurant or by the pool), otherwise we would be charged $25 ... I am not making that up! Guys, it would have been so easy to make an exception on our last night, but no, you could not... I wanted to share some feedback following our recent three-night stay at your hotel. We chose Casa Mãe because of its reputation as a luxury five-star property and paid approximately $1,200 per night. At that price point, we expected a level of service that, unfortunately, was not consistently delivered. Our main concerns were: Breakfast: While the ingredients were good, the portions were surprisingly small, and the overall experience felt unnecessarily stingy. Rather than reflecting the generosity one expects from a luxury hotel, it gave the impression that costs were being minimized in an area that should leave guests feeling well looked after. Housekeeping: On one afternoon, our room had still not been serviced by 3:30 p.m. This was disappointing, particularly when returning to the room to rest after spending the morning out. Reception: We found the reception desk was frequently unattended, making it difficult to speak with someone when we needed assistance. A hotel positioning itself as five-star should have staff readily available to assist guests at all times. What disappointed us most was the lack of any meaningful service recovery. After we raised our concerns, we expected at least an acknowledgment that our experience had not met the standards of a hotel charging over $1,200 per night. Instead of offering even a small gesture of goodwill—such as ice cream for the children or dinner on the house—the response was to justify the hotel’s actions. Luxury hospitality is measured not only by avoiding mistakes, but by how those mistakes are handled. In our case, we felt there was little effort to make things right. I want to emphasize that Casa Mãe is a beautiful property. The architecture, design, and atmosphere are exceptional, and it’s clear that a great deal of thought has gone into creating a unique hotel. However, beautiful surroundings alone do not make a five-star experience. Ultimately, luxury is defined by service, and in our experience, the service did not justify the premium price we paid. I hope you take this feedback in the constructive spirit in which it is intended. Casa Mãe has the potential to be truly exceptional, but the guest experience needs to consistently match the standards and pricing of a luxury hotel.

This past week I got engaged on a boat tour in the algarve please. casa Mae contributed to making this experience truly incredible. They worked with my boyfriend Behind the scenes to plan every small detail of our trip. The grounds and the room are incomparable truly second to none. But the staff are truly what make this place special they helped us arrange all the details of our trip provided the best local recommendations every meal and drink we had on site felt truly curated. The food is beyond fresh as much of it comes from their personal garden. I will never forgot how casa Mae shaped our experience and perception on the Portuguese people and their beautiful culture. We look forward to intentionally returning to casa Mae in the future

Our stay in the Baluarte villa was an absolute dream and far exceeded our expectations! The room was beautifully designed with an amazing outdoor space! The kids loved the pool so much. The food was incredible with special accommodations for vegetarian and vegans. The location was so perfect as we could walk everywhere and yet it felt so private. The staff were all amazing, kind and helpful, going above and beyond to make our visit extra special. We loved the complementary yoga classes, fresh baked muffins delivered every evening and the unforgettable special touch of turn down service in which lavender pillows were delivered and our music was turned on. Such a special place!!

Casa Mae is perfectly located to town. The rooms are spacious and clean. The staff are wonderful and welcoming. We thoroughly enjoyed our stay there and would recommend to all. Amazing property and staff!

Casa Mãe was one of the highlights of our trip. It somehow manages to feel like both a boutique luxury hotel and a true home base. Returning each day felt like coming back to an oasis in the middle of the fascinating town of Lagos. The setting is special. Lagos itself is full of charm, history, and narrow winding streets, and Casa Mãe fits beautifully into that atmosphere. Being tucked alongside the ancient city wall gives the property a sense of history and magic that’s hard to describe. The grounds are beautiful, peaceful, and impeccably maintained. We stayed in the Heritage Suite in the old house, which was absolutely breathtaking. What really makes the place special, though, is the people. The staff were consistently warm, welcoming, and genuinely helpful. Ricardo was wonderful, and Daniel—the mixologist—is a wizard. His cocktails were some of the most creative and fun we had anywhere on the trip. The food deserves special mention. ORTA was outstanding, with a truly talented chef, and the private cabana dinner was one of the highlights of our entire trip—absolutely worth doing. The location is also ideal: an easy walk into the lively town center for restaurants and shopping, and an easy walk to the harbor for activities like boat excursions. Casa Mãe is one of those rare hotels that gets both the experience and the details right. We would return in a heartbeat. — Ed & Jen

Beautiful hotel that is very trendy and stylish. We slept great here and loved the pillow menu. We did a sunset private boat tour with another couple we were traveling with and highly recommend it! Stunning views and the driver of the boat was very knowledgeable of the area. The only thing we didn’t love it the pool was a little too cold when we visited and our massages at the spa were just ok. Loved the location in the winding streets of old town. Feel free to leave your luggage in your car when you park! The hotel staff will come grab it for you as it’s a little bit of a walk. We highly recommend the organic wine bar in town too! The owner was friendly and so knowledgeable.

We booked this hotel for the quaint boutique vibe an upon arriving we were greeted by Camille at the front desk who was extremely kind. However there was a lack of understanding between our travel agent and myself of the type of room we were expecting so when Camille walked us to our room we were very disappointed. As we didn’t expect such a small room with the bathroom sharing the same room as where one sleeps and the view was of an apt complex with a man looking at us from his window. However, Camille immediately saw our discontent and immediately offered a room upgrade which was needed and fortunately available. The room we were placed was what we had in mind initially. The staff were extremely accommodating especially cause my husband fell ill and they went out of their way to prepare him rice and ensure everything was ok. I enjoyed probably one of the best massages I’ve ever had so much so I even fell asleep! All the staff was extremely helpful and kind and accommodating. The only reason I didn’t give it a 5 star is i felt the upkeep of the hotel and some of the amenities were overlooked. Our nepresso coffee machine didn’t work but my husband was able to fix it, the bathtub stopper didn’t work so someone had to fix that and the main door to access the hotel building didnt work and I couldn’t get the door knob to turn so my husband had to go downstairs to open it for me. I feel when a hotel has a 5 star rating, everything needs to be checked. I also don’t appreciate how they watered down the body wash. The pump of the body wash didn’t work so I had to open it and it was pure water. For a 5 star hotel, I feel they can spend the money and provide appropriate high end non watered down body wash for the guests Hopefully they will take this constructive criticism to make these adjustments. But all in all, it was a beautiful experience and wonderful staff!

Portugal has been a very polite and accommodating place. Casa Mae has not been. I was charged for a stay that did not come to pass and when I became aware of the booking I contacted them to let them know I would not be in town and needed to cancel. The assistant manager Miguel told me to contact them via email to cancel, he did not share any additional information. In good faith I thought I had nothing to worry about. Instead, the email response spoke about a cancellation policy I knew nothing about. And that my card had been charged for 100% of the stay, something Miguel could have shared on the phone when I called. No explanation, no care. I contacted him back asked why he did not share that information and also asking for resolve $3,000 that had deducted from my account. Through my tears, Miguel stated my stay could be refunded but he could not make that decision and I must speak to his manager. I asked to speak to the manager but was told to call back at 3pm, w called back at 3pm, no additional communication was given only, we will call you when she is available. I never received a call but an email in the middle of the night stating their cancellation policy once again. I don’t expect a business to make exceptions for everyone but this was handled very poorly and I will not recommend Casa Mae as a place to stay.