Arnaboldi Palace

Incredible hotel and service! The pope visited the city and we had problem getting a taxi. The staff of the hotel offered us a lift in their own car. The hotel itself is very beautiful! I suggest everyone that spend a couple of days in Milan to spend one night in Pavia and this hotel.

This property is presented as a palace hotel experience, but in reality it is neither a palace nor a true hotel. The listing is highly misleading, and the photos shown do not accurately represent the actual property or guest experience. The entrance is through a residential apartment-style building with trash bins at the entry, and the elevator accommodates only one person at a time, creating an uncomfortable first impression and an inconvenient stay. At a rate of $360 per night, this experience falls far below reasonable expectations. Visitors come to Italy expecting authenticity, hospitality, and professionalism. Misleading accommodations like this damage trust and create a disappointing impression for tourists.

Beautiful room and amazing breakfast. Everyone we met was very nice and helpful.

the window of the room does not filter the sounds or light from the street

This is a wonderful hidden gem of a hotel in Pavia. The entrance from the street and stairs gives no inkling of the luxury and character of what is behind the door. A very helpful receptionist showed us our upgraded room which was large and furnished with antiques and a modern bathroom. The whole building has been carefully restored around an atrium, together with a terrace. Nothing was too much trouble to make us feel welcome. The tasty breakfast was served in a large lounge with piano and harp. The final touch was the receptionist arranging and paying for the taxi to get us back to the car park outside the TVL. All in all an unexpectedly great stay in a city not often visited.

This place in on the second floor of a historical building. It has the atmosphere of an up market B&B, rather than a hotel. There is a lift to help with luggage. Room, bathroom and bed were all very comfortable and well maintained, with good functioning AC. Breakfast was good, but mainly sweet. A few things I wish I'd known: (i) there are a lot of mosquitos in Pavia. Before you venture out, invest in and apply a good repellent. I got multiple bites - even around the eyes! (ii) there is a lot of street noise until about 2am. The hotel tries to help out by offering ear plugs. We slept well, but if you're a light sleeper or sensitive to noise, this could be a real issue. (iii) If you use the concierge parking provided by the hotel, check that the concierge is in residence. We paid 30 euros per night and ended up having to collect and park the car ourselves 3 out of 4 times. I complained on check-out and just received the argument (literally) that in our information e-mail this service was marked as "suspended". Apparently it was still possible to charge for a suspended service. (iv) the hotel is close to a restricted access area. This makes it difficult to find and drive to, even using navigation. Ask the hotel for detailed instructions in advance - otherwise when you finally arrive exhausted, you might just be tempted to take up the concierge-without-the-concierge parking option (see above). The breakfast staff, room service and afternoon reception staff were all charming, kind and helpful. I wish I could say the same about one lady on reception (and her passing-by boss?) in the mornings of our stay.

Very good central location in historical building very convenient for visiting the old parts of the city Very comfortable room which was quiet and a lovely breakfast very friendly and helpful staff we enjoyed our stay and would be very happy to stay there again in the future

We loved our stay here. This unique hotel seamlessly combines historic charm with modern updates, creating a welcoming atmosphere. The attentive and hospitable staff enhance the experience and the location is great as well.

Excellent quality of the rooms and of the service provided by the impeccable staff. A pity that there was a fair bit of street noise overnight (e.g. garbage tracks operating for several minutes) that could not be fully insulated by the windows.