Four Seasons Hotel Hong Kong

The Four Seasons Hotel Hong Kong offers guests an unforgettable stay. Its prime location provides excellent accessibility, making it easy to reach both the business district and popular attractions. What truly stands out are the expansive and stunning sea views from the rooms; the azure sea and the city skyline blend beautifully, a magnificent sight from dawn till dusk, adding tranquility and romance to the trip. The hotel's service is meticulous and thoughtful, and the environment is elegant and comfortable. Overall, it's a highly enjoyable accommodation choice.

The facilities are brand new, and the location and service are consistently excellent. The Victoria Harbour view is stunning, making for a very comfortable stay. Attention to detail is evident, it's quiet yet luxurious, and convenient for dining and getting around. The overall experience was fantastic. The service was attentive but not overbearing, which was really pleasant. The sea view suite is definitely worth it; the night view is absolutely incredible. I would choose this place again on my next visit.

The room was nice and the service was attentive, but the facilities are a bit old. One of the sinks in the bathroom was a little clogged, and I assume the hotel knows about it but hasn't fixed it. Good thing I was alone, so it wasn't a big problem.

Poor hygiene and service: The glasses in the room were filthy. Both rooms I stayed in at the hotel were equally dirty, indicating a low standard of cleaning procedures and hygiene from Four Seasons housekeeping. I pointed this out to the housekeeping staff twice. The first time, I complained about the guest room because the cups were so dirty; housekeeping easily noticed and I assume they genuinely apologized for forgetting to properly wash the cups. The second time, two minutes after I pointed it out, housekeeping put the dirty cups back in the room. I called the duty manager in the lobby again, stressing the seriousness of the issue. Only then did the manager realize the hidden hygiene risks behind the dirt and instructed the housekeeping team to thoroughly clean the cups. This made me completely unwilling to use any of the cups in the room. Poor environment, facilities, and service: In the newly renovated hotel, the bathtub's water flow was like a raging flood, while the overflow drain was clogged. The floor drain in the toilet was situated at a high point, meaning there was no waterproof height difference between the bathroom floor and the bedroom entrance. Water overflowing from the bathtub flowed directly into the bedroom. What was particularly alarming was that the hotel's duty manager completely disregarded the risk of electric shock and life-threatening danger to guests. They failed to take necessary power-off safety measures, forcing guests to step through water to exit the room. This severely threatened my life safety. I felt unwell for three days afterward, as if I had just survived a life-or-death escape. The current service and facilities at the Four Seasons Hotel pose clear hidden dangers to guests' physical and mental health, hygiene, and life safety. I hope that with Ctrip's help, the Four Seasons Hotel will refund the room fees I paid. I also demand compensation from the Four Seasons Hotel for the physical and mental harm caused to me. Additionally, I require a written apology from the Four Seasons' General Manager regarding the issues at the Four Seasons and the physical and mental harm caused to customers.

Poor service at Lung King Heen. Room Experience: Most of the concierge and front office staff were professional and attentive. I really appreciate that when our room turned out to be noisy, the Front Office Manager (a gentleman) actively handled it and moved us to another room. Room hygiene was pretty good; as someone with high standards for cleanliness, I noted that it was cleaned twice a day, in the morning and evening. I recall that on the first night, a female housekeeper entered and exited the room without any communication or expression, completely lacking warm service. Lung King Heen, however, was the worst experience I had! Dining on the evening of February 19th: From the moment we stepped in, the first server we encountered had a scowl on her face. Since we had a baby, the high chair provided didn't allow the baby's legs to fit, so I asked the server if the tray could be removed temporarily. This server continued to scowl and said no. I asked, 'Is it that you don't know how, or it simply can't be removed?' The server shouted back at me, 'It just can't be removed!' Afterwards, other servers overheard the situation and suggested getting a different high chair. The server with the terrible attitude went to get a replacement, which took about 10 minutes (I didn't check the exact time, but it felt like a very long wait). The high chair she brought back was wobbly! By then, this rude server had left, and another server finally brought a high chair that worked properly. Afterwards, I spoke to their manager and described the entire process. I expressed that I was very unwilling to pay the service charge for this meal, as I hadn't received a single pleasant look from the moment I entered. I was in no mood to eat this meal, but because we had a child, my husband persuaded me to just let it go and continue eating. The restaurant manager's explanation was a stark contrast to the front office manager's. The front office manager made us feel professional, valued, and cared for when addressing an issue. The restaurant manager, on the other hand, was very official. It made me realize that the team's quality reflects the leadership. I never expected such low-level service from a luxury hotel, let alone a Michelin-starred restaurant like Lung King Heen. Afterwards, I looked at the negative reviews for Lung King Heen, including on Xiaohongshu, and realized it wasn't an isolated incident. I urge mainland Chinese compatriots who speak Mandarin to choose carefully. This kind of service isn't worth going out of your way for.