The management team at Alila Ubud was incredibly generous, upgrading us to a villa. Let me elaborate.
Facilities: Overall, for this price point in Ubud, the facilities aren't outstanding. Alila Ubud only has one infinity pool by the Ayung River, one all-day dining restaurant, and one poolside bar – it’s quite unremarkable. Additionally, at the end of the pool, there’s a small path leading to a pavilion with a stone statue nearby, but the area seems abandoned and unmaintained. On the other hand, the hotel's boutique or gift shop had surprisingly good items; my wife bought many souvenirs and clothes, and the prices were very reasonable.
Cleanliness: Full marks for cleanliness. You can tell the hotel's age, but it's very well-maintained overall.
Ambiance: 'Winding paths leading to secluded beauty' perfectly describes it. The surrounding rice fields offer beautiful scenery, but the mountain-view villa we stayed in had a rather average view.
Service: Breakfast can be packed to go, and the restaurant offers in-room dining. There are golf carts for transport to the lobby, and a shuttle bus service to Ubud town. If I had to pick a flaw, I'd say the butler service was mediocre. I tried to contact the hotel a few days before check-in, but email replies were extremely slow, and they don't use WhatsApp.
Overall satisfied.
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