Red Roof Inn Salem

Newly renovated establishment so we definitely enjoyed our stay! Awesome and friendly staffs.

We knew were were staying at a motel and didn't expect 4 stars but yikes. Wore sandals in shower. Room was filthy. It felt very murdery. Brought up my own blanket. That being said girl at front desk was very sweet and helpful.

It seems like people were living out of the rooms. And some of the rooms they left their doors open

My stay at Red Roof inn was a nightmare. Despite that it is the cheapest hotel to stay in NOW I know WHY they are so cheap. Fridge wasn't working took them 4 days to replace and then when they did they put the new one in they didn't plug it in so all my food went bad. They offered a gift card I never received for the spoiled food. Toilet seat was broken maintenance came and tightened it and stated he would be back with a new one since the one on it was broken. Maintenance came today day of checkout still without toilet seat asking us what's wrong with the old one he came a few days ago to change but never did. Holes in walsa everywhere all dresser drawers were broken from the back so that the cable box and wifi box can fit behind the dresser so couldn't use dresser had to keep clothes in suitcases and backpacks. Sheets were filthy dirty as well lamp shades with stains never mind the mattress all stain with yellow and brown. Mattress cover pad was broken. Spiders and other insects in room. Shower tub drain had to be unclogged I did it so much junk and hair and it didn't even have a drain cover on. Called guest relations all they did was apologize and offered a free night stay that will take place once you redeem the points and that takes 3 business days. Guest relations have agents that don't even know what they are doing promising things on a recorded line that they never gave me. Missed a day of work trying to get guest relations to comply with all the bad experiences

Please, place the dinning/coffee tables in the lobby or in the guests rooms. Your guests are not the horses to drink your awesome coffee beverages on their feet!

Staff is Great...Very Clean Comfortable rooms,TV is Great because there cable package allows you to use your Smart Phone to hook up to YouTube or YouTube TV or even Max by useing your existing account.....Nice and Quite...

Walked into our room and there were holes in the walls and ceiling. Pulled back the bed sheets and it looked like someone with sand on their shoes was jumping on the bed. Went to 7/11 and got sanitizer wipes, paper towels and trash bags. Had to clean the entire room before I’d unpack. Room was never cleaned despite the “notice “ at the front desk stating “if you’re booked for a 5 day stay, we will clean your room Wednesday “ room was never cleaned, towels never replaced, nothing.

Room had a musty and old cigarette smell. Rooms are small and there is not adequate room for longer stays. Beds are only full and not Queen.