My stay at PARKROYAL COLLECTION Kuala Lumpur was fairly average overall, and unfortunately, it did not quite live up to my expectations for a leisure or vacation stay.
Check-in was quick and straightforward, which was a plus. The room itself was cozy, although I found that the toilet took up a rather significant portion of the room. The air-conditioning, however, was nice and cold, which I personally appreciated after being out in KL’s heat.
Unfortunately, there were several issues during the stay that affected the overall experience.
I had specifically requested a high-floor room, but was assigned Level 1 — which is essentially Level 2 when viewed from the international floor numbering perspective. This was disappointing, particularly as the request had been made in advance.
I had also informed the hotel via email well before our arrival that we were staying to celebrate my wife’s birthday. Unfortunately, there was no special gesture or even acknowledgement of the occasion throughout our stay. I wasn’t expecting anything extravagant, but even a simple acknowledgement or small gesture would have made the stay feel more thoughtful.
There was also an issue with one of the bedside table lights. The touch sensor appeared to be faulty and the light would not switch off when pressed. As a result, I had to sleep facing away from the light, which was quite annoying and something that should have been addressed before the room was assigned to a guest.
Another issue was the renovation or maintenance work taking place early in the morning. At around 8:30am, there was considerable noise coming from the room/floor above. I eventually had to call the front desk to ask what was causing the noise. While I understand that maintenance and renovation works may sometimes be necessary, starting noisy works that early in the morning was not ideal, particularly for guests who are on holiday and would like to rest.
The biggest advantage of the hotel is definitely its location. It is within walking distance of TRX and Pavilion KL, making it very convenient for shopping, business, or attending events in the area.
Overall, I would not highly recommend PARKROYAL COLLECTION Kuala Lumpur if you are specifically looking for a memorable vacation or staycation experience. There were simply too many small issues that added up during the stay. In my opinion, the hotel is more suitable for business trips, attending events, or travellers who prioritise location and convenience over the overall hotel experience.
For a leisure trip, I would personally look at other options in KL.
