Shangri-La Surabaya
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Shangri-La Surabaya

Discover Shangri-La Surabaya, an 5-star stay in Surabaya. With a score of 9.4/10 based on 179 reviews, it offers an outstanding blend of quality and value, with prices starting from US$70.

Check-In & Check-Out

From 14:00 until 12:00

Amenity Highlights

Leisure: Gaming area, Beauty and makeup, Table tennis room

Pets policy: Pets are not allowed.

Breakfast style: Western,Chinese,Japanese,American,Asian,Continental,Gluten-free,Halal,Italian,Vegetarian

Food & Drink: Room service, Snack bar, Cafe, Restaurant, Bar, Halal meals provided, Lobby bar

Shangri-La Surabaya

No. 4 of Premium Hotels in Surabaya
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We Price Match
Highlights
Great views
Varied breakfast
Ideal location
Free parking
Lots to do
Amenities
All amenities
Property Description
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nice faculties and very good service! The hotel are easy to access and close to airport
Surroundings
Airport: Juanda International Airport
(17.6 km)
Train: Wonokromo
(4.3 km)
Train: Margorejo
(5.4 km)
Landmarks: GBI Gibeon - Gibeon Church Surabaya
(360m)
Landmarks: Fun World - Ciputra World Surabaya
(400m)
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4

Deluxe Twin Room Non smoking

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
5

Horizon Club Executive Room Non smoking

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Shower
Sofa
Room Details
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5

Presidential Suite

1 King bed
208m² | Floor: 17
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
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3

Horizon Club Deluxe Room

1 King bed or 2 Single bed
35m² | Floor: 11-12
Has window
Free Wi-Fi
TV
Electric kettle
Bottled water
Wi-Fi in room
Room Details
Check Availability
5

Deluxe Twin Room

2 Single bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Refrigerator
TV
Tea bags
Room Details
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6

Bali Suite

1 King bed
187m² | Floor: 16
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
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7

Deluxe Room - Sweet Escape Staycation

1 King bed or 2 Single bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
TV
Sofa
Electric kettle
Bottled water
Room Details
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7

Executive Suite

1 King bed
84m² | Floor: 10-17
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
Minibar
Room Details
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5

Horizon Club Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Refrigerator
Minibar
TV
Room Details
Check Availability
5

Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-10
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
TV
Tea bags
Room Details
Check Availability
4

Horizon Club Deluxe King Room Non smoking

1 King bed
35m² | Floor: 4-11
Has window
Free Wi-Fi
Non-smoking
Private bathroom
Refrigerator
Minibar
TV
Room Details
Check Availability
7

Horizon Club Deluxe Twin Room

2 Single bed
35m² | Floor: 11-14
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Sofa
Electric kettle
Room Details
Check Availability
4

Residence Suite

1 King bed
119m² | Floor: 7-9
Has window
Free Wi-Fi
Non-smoking
Bathtub
TV
Microwave
Sofa
Room Details
Check Availability
5

Executive Room

1 King bed
49m² | Floor: 4-10
Has window
Free Wi-Fi
Private bathroom
Bathtub
Refrigerator
TV
Room Details
Check Availability
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This property hasn't received any negative reviews in the past 4 months.
Average for similar properties in Sawahan
Most Mentioned
Review summary
Powered by AI
Service Quality: Service is consistently praised for being warm, professional, and attentive. Staff members go out of their way to make guests feel welcome, with the front desk, room service, and breakfast service all receiving positive feedback for their helpfulness and hospitality.(based on 51 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 1, 2026
The rooms have all been renovated and everything is perfect. Even the hallways aren't outdated and feel clean. All facilities are well-maintained, including the swimming pool, jacuzzi, sauna, and steam room. Only breakfast requires a bit of a wait because it's high season and many people are on staycation, but overall, it's good.
Original TextTranslation provided by Google
M‍u‍z‍a‍h‍a‍r
December 13, 2025
It's an amazing hotel with excellent hospitality, almost all staff are helpfull and you can feel safe to stay here. The front desk is very helpfull as well and provide all the informaton needed. The room is very clean and all functionaliry is working. The feel of stay is like at your home house. Hotel facilities also very good condition and manageable. It's a valuable stay.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 14, 2026
Plate in restaurant is dirt. Glasses also dirty. Food is soap.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
September 9, 2025
Lavish and beautifully decorated hotel with staff that provide a level of service that you will not get at any other hotel. Rooms are spacious and the gym is well equipped. Excellent choice of restaurants with the dinner buffet having a wide selection of flavoursome dishes from around the world.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 17, 2026
A bit old but all facilities are maintained well. They do offer Taxi Gold Bird service which you can’t find it on Blue Bird Mobile App
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 12, 2026
The service was excellent! The facilities are a bit dated, but overall I'm very satisfied 👍. Ctrip, in particular, was as reliable and helpful as ever!
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 17, 2026
Rooms are always impeccable and have everything you need. The bed is comfy and the shower excellent. Because the hotel is set well back from the main road there is never any noise from the street. Surabaya has two ‘main’ centres these days and the Shangri La sits about mid way between the two.
A‍n‍o‍n‍y‍m‍o‍u‍s‍ ‍U‍s‍e‍r
July 21, 2025
5 star hotel in the West Surabaya area, very good facilities, quite comfortable rooms, spacious and clean bathrooms. There is a play area for children, the swimming pool area is cool, beautiful and shady. Shangrila has always been the best hotel from the past, I stayed in deluxe room

Services & Amenities

Restaurant 1
Cuisine: Chinese
Restaurant 2
Cuisine: Japanese

Property Policies

Check-in and Check-out Times
Check-in: 14:00–23:00
Check-out: 06:00–12:00

Front desk hours: 24/7

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 5 years old and under
Extra crib: Free
Children 6 years old and over
IDR 605,000 (approx. US$35.79) per person per night

Breakfast
CuisineWestern, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian
StyleBuffet
Opening hours [Mon - Fri] 06:00-10:00 Open [Sat - Sun] 06:00-11:00 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
IDR 196,625 (approx. US$11.64) per person
Children 12–17 years old
IDR 393,250 (approx. US$23.27) per person
Adult
Buffet:IDR 393,250 (approx. US$23.27) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

Property Description

  • Opened: 1995
  • Renovated: 2017
  • Number of Rooms: 365
Phone:+62-31-60038888
Email:sur@shangri-la.com
Located in the vibrant heart of Surabaya, Shangri-La Surabaya offers an exquisite blend of luxury, comfort, and impeccable service. It is just 5 minutes away from shopping destinations, such as Ciputra World Mall, about 35 minutes to Juanda International Airport, 20 minutes to the central business district, and 30 minutes to tourist attractions Kota Lama and Tunjungan Street. This elegant hotel is perfectly suited for discerning business travelers and families seeking a relaxing retreat in Indonesia’s second-largest city. The hotel boasts 365 beautifully appointed rooms and suites, each thoughtfully designed with a harmonious mix of contemporary style and traditional Indonesian touches. Guests can unwind in spacious accommodations featuring plush bedding, large flat-screen LCD televisions, complimentary high-speed Wi-Fi, and luxurious bathrooms equipped with deep soaking tubs, rain showers, soft bathrobes, and premium toiletries. Many rooms offer stunning views of the panoramic city view or the hotel’s lush tropical gardens and swimming pool. For those seeking relaxation and rejuvenation, the award-winning CHI, The Spa at Shangri-La Surabaya provides a sanctuary of tranquility. Indulge in a wide range of treatments, including soothing massages, revitalizing body scrubs, and holistic therapies designed to refresh both body and mind. The spa also features a sauna, steam room, and Jacuzzi, creating the perfect environment for total relaxation. Active guests can enjoy the hotel’s extensive recreational facilities, including a large outdoor resort-style swimming pool complete with a fun water slide for children, three professional-grade tennis courts, and a fully equipped fitness center. For families, the hotel offers dedicated kids’ play areas and Shang Junior Kid activities to keep younger guests entertained. Culinary experiences at Shangri-La Surabaya are equally impressive. Guests can savor a diverse range of international and local flavors across multiple dining venues. From elegant fine-dining restaurants serving expertly crafted Asian and Western dishes to casual cafes and vibrant bars offering refreshing cocktails and light snacks, there is something to satisfy every palate. The hotel also provides 24-hour in-room dining, allowing guests to enjoy gourmet meals in the comfort and privacy of their rooms. A sumptuous Jamoo buffet breakfast is served daily, featuring both local and international classics, all made with fresh, high-quality ingredients. Enjoy everything from tropical fruits, fresh-baked breads, and eggs cooked to order, to regional speciaties, and healthy options like whole grains, low-fat dairy, and gluten-free choices- perfect for a balanced, nourishing start. The hotel’s attentive staff ensures a seamless stay with services such as express check-in and check-out, and concierge assistance. Business travelers will appreciate the comprehensive meeting and event facilities, equipped with modern audiovisual technology and supported by professional event planners. Convenient amenities include free onsite parking and an airport shuttle is provided for a surcharge. Whether visiting Surabaya for business, leisure, or a family vacation, Shangri-La Surabaya offers a refined sanctuary where luxury meets warm Indonesian hospitality, promising an unforgettable experience in one of Indonesia’s dynamic cities.

You might be wondering

What are the check-in and check-out times at Shangri-La Surabaya?

Check-in time at Shangri-La Surabaya starts at 14:00-23:00, and check-out time is by 12:00.

Does Shangri-La Surabaya have a pool?

Yes, Shangri-La Surabaya has a swimming pool for guests.

Are pets allowed at Shangri-La Surabaya?

No, pets are not allowed at Shangri-La Surabaya.

Does Shangri-La Surabaya serve breakfast?

Yes, Shangri-La Surabaya serves breakfast for guests. Breakfast options include Western, Chinese, Japanese, American, Asian, Continental, Gluten-free, Halal, Italian, Vegetarian style.

How much does it cost to stay at Shangri-La Surabaya?

Room prices at Shangri-La Surabaya vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Shangri-La Surabaya from the nearest airport?

The nearest airport is Juanda International Airport, located about 37 mins from hotel by car (17.6 km) away.

What’s the cancellation policy at Shangri-La Surabaya?

The cancellation policy at Shangri-La Surabaya depends on your room type and booking terms.

Does Shangri-La Surabaya offer airport transfers?

No, Shangri-La Surabaya does not provide airport transfers for guests.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport26.36KM
Nearest Train StationWonokromo
Distance to Train Station4.34KM
Average Price FromUSD141
Hotel Star Rating5