I would highly recommend TownPlace Suites Lawrence. We booked here before and did not hesitate to book here again. After parking in the underground, protected inside parking garage, we were greeted by a friendly and accommodating front desk employee (BTW...they all are). Our two bedroom suite came as advertised: clean, comfortable and quiet. The location of the hotel is prime, just one block off Massachusetts Street and within easy walking distance to several restaurants and shops. The morning continental breakfast is generous and well managed, making it unnecessary to go elsewhere. I would say the location, comfort, parking, breakfast and friendly staff make this hotel worth the booking. A special shout out to two employees for their help and general good nature in making this a pleasurable experience. Beth, the early morning breakfast manager, was super. She set things up earlier than scheduled, trying her best to provide for those early risers (like me) and for those on an early schedule. Her attentiveness and general conversation were much appreciated. Eli came to the rescue when a heater unit was not working as it should. After maintenance could not solve the problem (more on that later), Eli volunteered to research the operating manual and came up with a troubleshooting guide. He and I proceeded to the room where he dove into the controls of the heater unit with guidance from the manual and fixed the problem in a matter of minutes. I was relieved and thankful he was able to do that. I thanked both employees for helping all of us to better overnight experiences, and they should be recognized for that. In addition, the fitness center and pool looked well maintained and inviting, but I didn't use either.
There's always room for improvement, so here are my suggestions:
- When I booked the room last October, I was told the parking garage door was under repair, had to be kept open but certainly would be fixed by January. It wasn't. Not a huge deal, but it does remove the security feature of a closed door and when working helps to keep inclement weather out. We were comfortable parking our car there, but this should be addressed.
- Maintenance should consult with Eli on how to fix maintenance issues. I reported a heater problem Friday morning, the front desk employee took copious notes and said she would advise maintenance. Late in the day, the maintenance guy was leaving and when asked about our room , he said "What about it?" Obviously didn't get the word. He checked it out but the heater was not fixed and when I asked that night, the front desk told me maintenance said that's how they work and nothing can be done. Enter Eli to show maintenance how it's correctable when using proper maintenance techniques.
- The lobby furnishings look tired and need to be replaced. I understand work is in progress to do this. The carpets are also in need of replacement in certain areas.
- The room 225 showerhead also needs to be replaced. It has three spray options, none of which are pleasurable.
That's about it! I hope you find this review helpful. I responded as accurately and honestly as possible. See you next time when my son and I make another journey from Boston for a little KU B-ball action. Rock Chalk!
Dave Steele
