InterContinental Phuket Resort

This has been an amazing trip, thanks in large part to the warm hospitality at InterContinental Phuket. Lee at the front desk arranged an alternative room for me after learning about my view preferences. Although I didn't get to meet Lalita in person, she was prompt and helpful via WhatsApp throughout my stay, taking care of everything from sending up mouthwash to arranging a buggy to the spa. Khaimook at the hotel’s Jaras restaurant also shared her fascinating journey of moving from Miami to Phuket. I look forward to staying here again.

The hotel layout and public facilities are top-notch, but the in-room amenities and breakfast felt a bit slipshod. The service was disappointing. Two minor incidents: three days before my arrival, I specifically emailed requesting a quiet room, but upon check-in, we were assigned one right by the elevator and next to the buggy pick-up/drop-off point. As a result, we had to go back to the lobby and wait 20 minutes to get it sorted out. The next day, when returning from outside, we asked for a buggy ride back to our room. The doorman frowned impatiently and just asked, "your room number?" Shouldn't it be "Sure, may I have your room number?" Furthermore, housekeeping didn't bother to keep the door closed while cleaning. The first thing we did every night was swat mosquitoes, and after they cleaned the room the next day, it was filled with mosquitoes again. Overall, the service was lacking and definitely did not match the hotel's positioning.

This hotel boasts an unbeatable location with breathtaking views of Hong Kong. The staff were wonderful, making my entire stay comfortable. The room was clean and luxurious, and the night view was especially spectacular. It's a hotel that truly made my Hong Kong trip memorable, and I would love to stay here again.

One of the best hotels I've ever stayed in, a wonderful experience in every detail. High level of service, excellent cleanliness, beautiful location, and clear attention to the smallest details. An experience worth repeating and I definitely recommend it.

There's free tennis available, and while the gym isn't huge, it's perfectly adequate. The breakfasts are good, and the food in general is excellent. The massage at the spa was mediocre. There's direct access to the sea, along with free sun loungers and towels.

The hotel's front desk staff, Mind, was incredibly unfriendly towards Chinese guests. She specifically assigned us rooms near a large construction site and close to the road. The noise from motorcycles on the road at night was constant, and we were woken up early every morning by construction noise. What's even more infuriating is that Trip.com contacted the hotel several times before my check-in, asking them to arrange better rooms, but in the end, they completely disregarded Chinese guests. My next-door neighbors were also Chinese, and it was a connecting room, offering no soundproofing at all. The experience was terrible. The beachfront pool was also undergoing major renovations, and the hotel's facilities were old and outdated, definitely not up to InterContinental standards... Moreover, the breakfast selection was very limited, and the quality was mediocre. The pools within the hotel were unusable – very small and dirty... In short, this was the worst InterContinental stay I've ever had, and it deserves a huge negative review! Also, before checking out, I saw another Chinese guest being assigned to the room next door. This is building 5, and it should absolutely be avoided. I noticed that building 4, which faces it, was occupied by Caucasians, and it was very quiet, backed by a mountain. That front desk woman is truly malicious!

The hotel environment is great, the service is on point, the breakfast buffet is delicious, it's convenient to get to the beach, and the hotel restaurants offer a good variety of tasty options.