We stayed at Dusit Thani for 5 days, starting in a beach villa and then moving to an overwater villa. The hotel facilities were very old, the food was mediocre, and the water in the overwater villa had a sour smell. I especially want to highlight the chaotic management at Dusit Thani.
On the second day, after breakfast, we noticed a strong smell of smoke and burning inside our room. Initially, we suspected a fire nearby and immediately called the hotel. However, the staff gave us a very perfunctory response, saying they would check.
After waiting for almost an hour, no one came to inquire about our situation. We then started hearing intermittent drilling, wall-chipping, and the laughter of workers, indicating renovation. We called the front desk again, informing them that our neighboring room seemed to be under renovation. The smell and noise were significant, and we asked if the hotel could investigate. The hotel replied that it might be maintenance and would likely be over soon. However, two hours passed, and the continuous smoke, dust, and noise persisted. We then contacted both the booking platform and our island butler, and they both said they would look into it... Another hour went by, and finally, the butler arrived. He went next door and told the workers to stop. By this point, it had been 5 hours and 20 minutes since my first complaint to the hotel! So, we traveled all the way to the Maldives, paid 4,500 per person for seaplane tickets, only to inhale construction dust and endure renovation noise for an entire day.
The management at Dusit Thani is truly appalling!
This incident clearly reflects the irresponsibility of Dusit Thani's staff:
1. It was the off-peak season in the Maldives, with low occupancy. If the staff responsible for assigning rooms or scheduling renovations had been conscientious, they would never have assigned guests a room next to one undergoing renovation.
2. It took over 5 hours for someone to finally get the renovation workers next door to stop. This should have been a minor issue, resolvable within 5 minutes of a guest's complaint. But due to irresponsible staff, it dragged on for over 5 hours! Every time we contacted the hotel, we were met with perfunctory responses, and no one actually took action.
The snorkeling at Dusit Thani was indeed decent, but for a renowned resort, such chaotic and inactive management is truly disappointing. I honestly do not recommend it! Especially with the current economic downturn, if the service industry lacks basic ethics and professionalism, how can it survive? Dusit Thani, not recommended, proceed with caution!
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