Overall, it was a rather terrible stay. Upon entering the hotel, the facilities and public areas immediately caught my eye, and the room design was very thoughtful, unique, and full of texture. However, when I drew back the sheer curtain, a long strand of women's hair swayed with it, as if the hotel staff were greeting me. Then, entering the shower room, an elegant atmosphere was my first impression, but the shocking stains and watermarks next to the sink were like a dark, unsightly birthmark on a supermodel's face. The most unbearable part came when I approached a staff member to raise these issues. The duty manager's first response was to ask for my contact information and then told me to wait while he checked the surveillance video of the room, skepticism being his initial reaction. About two hours later, I received a call from the GSM while I was out. He expressed his 'apology' in the most standardized tone and then offered a late checkout until 3 PM as compensation. I'd like to ask the hotel, is this compensation? Isn't this a guest's right determined by room availability? It's utterly ridiculous. After I remained silent, he asked what my demands were. I clearly stated I had no demands; what he offered was the hotel's expression of apology. Finally, perhaps he couldn't keep up the act himself, and he 'bestowed' a small cake. Truly, many thanks! By then, I completely lost the desire to communicate with him. After hanging up, I saw a flimsy apology message from him adding me on WeChat – I've truly seen it all! (See p5). In the evening, I wanted to chill a bottle of champagne I brought, so I asked the front desk for an ice bucket and champagne glasses. What I received was a glass completely covered in dust (See p3). Utterly exhausted, I slowly drew a '?' in the dust. This completely sums up my questions for all the staff at Rosewood Guangzhou. Moreover, Rosewood's old tradition of 'no service' was fully displayed. Their service is limited to greeting you and opening doors, and nothing more. The front desk during check-in won't introduce the hotel's facilities or the more convenient way to the elevators. Besides collecting a deposit, I don't know what the purpose of this front desk is. From the lobby bar staff to the Chinese restaurant, to the bar at 107, and even breakfast, the service was almost nonexistent. It was only if I actively sought their attention, otherwise, you'd have to call out loudly to get their service. But if you're a foreign guest? The situation is completely different. At the spa, I wandered between the pool, changing room, and vitality pool for three or four minutes, but when I emerged from the pool, a staff member, smiling broadly, guided a foreigner to the changing room and informed him of the pool's location. At breakfast, I also personally witnessed one or two foreign guests being enthusiastically served while collecting food. I couldn't help but wonder if this is a hotel that serves foreign guests? I've also seen many reviews of this hotel on various short video platforms, where they all received excellent service and treatment, but for ordinary guests, it's a world of difference. Did I not book a high-value cash room? I've said enough about the service. Next, the restaurants. The Chinese restaurant's dishes were mediocre at best. The so-called Michelin two-star dry-fried beef ho fun seemed more like it was deep-fried in oil. The selection of blue mussels might not even be as good as an outdoor food stall. The roasted goose was good, but 2-3 pieces were bony scraps. By the end, the best dish was a plate of cabbage. In-house guests have to contend for bar seats with swarms of influencers. While I know of its reputation, it's a bit too ridiculous. I ordered two specialty cocktails; they were neither good nor bad, but I really couldn't praise them. Overall, if you're coming to this Rosewood for its hardware, I recommend staying. But if you can't tolerate their hollow service and 'care,' then avoid it. You'll definitely regret it!
Original TextTranslation provided by AI
