Rosewood Guangzhou

I was in Guangzhou for a business trip and decided to extend my stay by a day for a 'staycation.' I deliberated between the Four Seasons and the Rosewood for a long time, ultimately choosing the Rosewood. To sum it up: it impressed me greatly, but it wasn't perfect. Upon check-in, driving up the slope next to K11, you enter a grand, distinctly Lingnan-style luxurious mansion. Check-in is on the 95th floor. The greeter helped us with our luggage. The front desk kindly upgraded our room (a big plus for this, much better than the stingy no-upgrades policy at Grand Hyatt, Park Hyatt, and most Hyatt chain hotels, which I appreciate). The lobby's decor was stunning. Entering the room, you're greeted by an entryway. The arrangement of various utensils and beverages on the coffee bar was unlike anything I'd seen in other hotels; the hotel's aesthetic sense must be incredibly high. What truly amazed me was the presence of traditional Chinese items like calligraphy brushes on the room's desk. This Lingnan and Chinese-inspired design really resonated with me. The biggest advantage of a high-rise hotel is the breathtaking view. Coincidentally, it didn't rain that day, though it had been intermittently raining for the two days prior. So, from the window that evening, I could overlook all of Guangdong, and that blue hour was something I absolutely adored. (I have to commend them here: the biggest fear in high-rise hotels is dirty windows, but the Rosewood's glass was sparkling clean. This shows the hotel's respect and sincerity towards the guest experience. 🥰) Another thing I particularly loved was the hotel's pool, which offers a direct view of the Canton Tower, and the massage pool—it's indescribably beautiful! The one thing I absolutely must praise is this: for smokers like us, a high-rise hotel can be a hassle because no one wants to keep switching elevators just for a cigarette. The Rosewood's solution was to create a sort of high-altitude bar on the 95th floor, allowing smoking in the open-air bar there, which saved us a tremendous amount of trouble! 😆 Another praise-worthy aspect is the hotel's amenities. From the bedding to the shampoo and shower gel, and even the Bose sound system, everything is top-notch. Most luxury hotels don't even provide speakers, or they use old, generic brands. When it comes to hotel provisions, the Rosewood is incredibly thoughtful. Now that I've covered the pros, let's talk about the cons of the Rosewood. First, there's no butler service, and response efficiency is slow. Whether it's from Ctrip reviews or other platforms, or even considering the price point of 3k and above, a hotel at this level should absolutely provide a private butler to pre-arrange everything. During my stay, there was no butler to add on WeChat, calling for luggage delivery was slow to respond, and there wasn't even the usual pre-check-in phone call the day before. Everything felt very 'last minute,' which made me feel a lack of hotel service. In my understanding, hotels above 1.5k, and even some around 1k in mainland China, would make a pre-check-in call to inquire about room preferences and make preparations. They should also have a private butler to add on WeChat. Second, and this really annoyed me, although the hotel's late check-out time is 2 PM, for a luxury hotel, checking out at 3 PM or 4 PM should be quite common. The hotel called at noon, then at 1 PM, then at 2 PM, and then every ten minutes or so after that, urging us to check out. Eventually, hotel housekeeping staff even directly entered the room to hurry us along. (I don't know why—they knocked twice, and we clearly stated we didn't need them to come in as we were packing, but they still entered to check, then immediately exited. I don't know if the hotel's soundproofing is too good or what.) Despite the comfortable bedding and a good night's sleep, being repeatedly woken up from a hazy sleep by phone calls is something that genuinely infuriated me. (P.S.: When checking out at 3 PM, the duty manager personally handled it. After I explained the situation, they sincerely apologized to me, maintaining a gentle and respectful demeanor throughout.) Overall, the Rosewood hotel's advantages are very clear and impressive: stunning hotel design, ultimate aesthetics, panoramic views of the Lingnan city skyline, and even practical yet high-end amenities. The Rosewood is undoubtedly among the best in Guangdong, or even mainland China, with few hotels being able to compare. If you're seeking aesthetics and privacy, the Rosewood hotel is an absolutely perfect choice. Of course, the drawbacks are also obvious: the service attitude is lax and completely unworthy of the price. 🥲 That single floor-to-ceiling sky-view window alone could command prices upwards of 3k, but the significant drop in service makes me feel it doesn't quite meet the threshold of ultra-luxury. However, the hotel's official sincere apology for the service oversight did make me feel somewhat pleased. I hope the hotel can pay more attention to service attitude and quality, striving to completely avoid such lax service. I look forward to a different experience on my next stay, aiming for a level of service that matches the impressive design. If that happens, the Guangzhou Rosewood truly would be perfect.

The room size was quite spacious, and the public facilities were excellent, especially the gym, pool, and spa. My only complaint is the pillows were uncomfortable – too high and didn't support my neck, leading to a stiff neck. On the bright side, as the second tallest hotel in the world, the views are truly stunning, especially the unbeatable Guangzhou night view.

Our stay at Rosewood Winston was excellent, with fantastic service throughout. They were always prompt in meeting our requests, and their 'can-do' attitude made us feel right at home. The hygiene was also commendable.

The high-rise view was quite nice, but the hotel hallways and rooms had a faint musty and moldy smell. We bought breakfast, but on a weekday morning at 9:30 AM, we had to wait in a long line at the restaurant. After waiting for half an hour with no progress, we gave up and they gave us two slices of bread and two pieces of fruit. 😅 Pretty speechless about that...

Undoubtedly the top luxury hotel in Guangzhou! The views of Canton Tower and the West Tower are absolutely stunning. Downstairs, K11 has a fantastic selection of restaurants, including a bakery that's the first of its kind in K11 Guangzhou – I tried it and it was really good. The light bar on the 6th floor is also quite unique. Definitely worth another stay!

Noble and elegant yet practical, with complimentary welcome fruits, candies, cakes, and red wine creating a home-like atmosphere. Overlooking the unbeatable river view and Canton Tower from the window, as night falls and the city lights up, one can revel in a magnificent and dreamy ambiance.

Staying at Rosewood Guangzhou this time was a fantastic experience. The room's dual-aspect windows offered expansive and clear views. One side directly faced the Canton Tower, while the other overlooked the Pearl River and the city skyline. It was especially atmospheric when the lights came on at night, and simply relaxing by the window was incredibly comfortable. The service experience was also seamless. Our butler, Julie, proactively helped with restaurant reservations and itinerary planning, and was available throughout our stay, responding promptly. Eunice at the front desk handled check-in efficiently, making the entire process worry-free.

Extremely satisfied with the room, it was very clean, and the service was excellent. Definitely a 5-star rating, I'll be back again. They thoughtfully helped me switch to a king-size bed for my family stay.