Absolutely — I’d make it warm and genuinely glowing, while still giving the constructive feedback without taking away from the overall experience.
My stay at Banyan Tree Bintan was truly wonderful, and honestly, what stood out the most was the service.
Every single staff member we encountered was spectacular — warm, genuine, lovely and absolutely top-notch. You can really tell that the team goes the extra mile, and it shows in the little details and the way they genuinely cared for us throughout our stay. The hospitality felt sincere rather than simply being “good service”, and that made such a difference. I would genuinely return to Banyan Tree Bintan because of the people and the level of care we received.
If I had to be a little critical, the food was slightly disappointing when compared with the standards I would expect from Banyan Tree. The villas are also starting to feel a little worn in certain areas and could probably use some refreshing. The in-room TV streaming, especially HBO and some of the other services, was also extremely laggy and frustrating at times.
That said, these are small things compared to the overall experience. The warmth, attentiveness and genuine care from the staff really made our stay special. Banyan Tree Bintan, you have an amazing team — please take good care of them because they are truly the heart of the resort.
We had a beautiful stay, felt very well taken care of, and would absolutely return. ❤️