First, the actual room we stayed in was significantly different from what was advertised.
We originally booked a room in the annex building, but upon arrival, we found a stark contrast between the actual room's environment and condition and the promotional photos we saw during booking. We were very disappointed after checking in. We then discussed with our family about switching to the main building, but the hotel first told us there were no twin rooms in the main building, and then later said we'd have to pay extra to make the switch. For consumers, such a discrepancy between booking and the actual stay, coupled with this kind of handling, is simply unacceptable.
Second, the hotel shuttle service and staff attitude were unsatisfactory.
On that day, we requested the shuttle to take us to the scenic spot's ticket gate, but the staff member's communication was rather cold, stating it was just ahead and we should walk there ourselves. It was an extremely hot day, and to receive such service after paying for accommodation and using the hotel's shuttle service negatively impacted our stay and overall travel experience.
Third, and most seriously: we were bitten by bed bugs during our stay at the hotel.
The bites caused significant skin discomfort, affecting our health and subsequent travel plans. As hotel operators, there's a responsibility to ensure rooms meet basic hygiene, safety, and accommodation standards. However, the hotel did not provide a satisfactory resolution to this issue and refused to offer reasonable compensation.
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