Bellagio by MGM Shanghai on the Bund

The hotel's location is truly exceptional, nestled by the Suzhou Creek on the North Bund, right next to the historic Waibaidu Bridge. It offers panoramic views of Lujiazui and the iconic Bund skyline. The hotel's understated Baroque luxury seamlessly blends with the neoclassical style of the Bund, exuding sophisticated elegance. The hotel lobby is a grand affair, featuring a massive crystal chandelier, soaring ceilings, and a majestic marble staircase. Adorned with captivating artworks and sculptures, it feels like an immersive art space – a perfect blend of vintage charm and modern sophistication. Every corner speaks of prestige and refinement. Our room was incredibly comfortable and spacious, with exquisite design and meticulous attention to detail. Both the room's size and amenities were simply perfect. Breakfast is served on the second floor in the Western restaurant, which boasts expansive views. Every table offers a glimpse of the Suzhou Creek and the Bund, making it wonderfully comfortable and relaxing to enjoy breakfast by the window while watching the river. The only minor drawbacks were the slightly large gap under the shower door, which could lead to water spilling out if the showerhead was pointed incorrectly. Also, the buffet selection at breakfast wasn't particularly extensive, and there were limited bread options. However, the à la carte menu was quite good. Overall, our stay was very satisfying.

The hotel environment is decent, and the front desk reception was very attentive with details, even offering welcome tea. However, the front desk lady's service felt very inconsistent, treating guests differently, which made me feel very uncomfortable. This is also the reason why I will never choose this hotel again. I booked this hotel because it stated there were Black Diamond benefits; otherwise, I would have definitely chosen Banyan Tree. Yet, upon check-in, there were no benefits or services, and it felt like I was begging her for them. I eventually contacted Ctrip, and they helped resolve the issue. The decor style is a bit old-fashioned, but the room is quite spacious. The cleanliness is alright, pretty clean. However, the first room had a musty smell. The second room I was given was slightly better.

My overall experience at this hotel was excellent. The location is superb, making it easy to get around and find places to eat. The staff, especially Constance, was professional and polite. Flora handled my check-in efficiently, and any requests were met promptly and with a kind, appropriate demeanor. The room was spacious and spotlessly clean, offering a comfortable stay. All in all, I have no complaints and will definitely prioritize this hotel for my future travels.

Our stay was incredibly comfortable, and Guest Relations staff member Ellie provided thoughtful and attentive service. The room was clean and tidy, and all requests were handled promptly. The overall atmosphere was warm and inviting. We'll definitely choose this hotel again for our next stay.

This was my first time staying at the Bellagio, which is a luxury diamond-rated hotel. The overall environment was quite good, and the room was very spacious. It's located near ZhaPu Bridge and Suzhou Creek, offering great views of the surroundings. I had a very pleasant stay.

This hotel is right by the Bund, making it super convenient for getting around. The facilities are new, and everything is spotless. Ellie provided excellent and enthusiastic service. We had a great stay, and the breakfast buffet was a nice surprise with some different options each day, offering both Western and Chinese dishes.

The hotel's location is very convenient, making it easy to catch a taxi or explore the surrounding area. The room was exceptionally clean, with every corner neatly tidied, making for a comfortable stay. Constance, one of the staff members, provided excellent service, making the check-in process quick and responding promptly to any requests. Overall, the experience was great, everything met expectations, and I would definitely stay here again next time.

Excellent location, within walking distance to Waibaidu Bridge and North Bund. The swimming pool is great, and the hot tub view is also fantastic. Gary & Penny provided thoughtful butler service.

Our stay was absolutely fantastic! Gary from Guest Relations was incredibly reliable and offered warm, welcoming service. The laundry service was quick and spotless, and the turndown service was thoughtful and cozy. The room itself was clean and comfortable. Overall, the service made us feel incredibly relaxed and well-cared for.