As a loyal guest of Nimman Residence, I've stayed here many times over the past decade. I've always appreciated the hotel's excellent location on Nimman Road. Most of the front desk and cleaning staff are kind and attentive, and it's incredibly convenient for exploring the shopping district – something I've always valued.
However, this stay was marred by two very frustrating incidents, a huge drop in my experience:
1. Our room wasn't cleaned for two consecutive days, and our towels were never changed. As two long-haired women, using the same old towel for two days was simply not enough. We specifically called the front desk to explain our situation, mentioning that we needed an extra towel just for drying our long hair after washing. We were coldly rebuffed by a male staff member who robotically stuck to the rule of 'one towel per person, per room.' He showed no understanding of our predicament – an uncleaned room and a shortage of towels. When we spoke to him in person later, his attitude was aloof and arrogant throughout, with not an ounce of apology. We've stayed in various hotels both domestically and internationally for years, and we've never been denied an extra hair towel before. The way this was handled was truly infuriating.
2. The hotel's facilities are severely outdated. I understand that the hotel has been open for many years and its facilities are older, but after a decade, there has been no renovation, maintenance, or updates whatsoever. All the equipment is worn out and old.
I hope the hotel can improve staff service training and plan for room renovations soon. This experience has really disheartened a loyal customer.
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