Belle Epoque

A disgrace! We had booked six rooms for a family ash scattering ceremony, but the hotel cancelled our reservations to accommodate a private booking request. No apology, no compensation, no alternative solution. Money first.

A hotel with few rooms in the center of Aix-les-Bains. The room we had was simply magnificent, superbly decorated and equipped with a bathroom with a large shower and a super bathtub! The manager's welcome and helpfulness are to be commended! We had a platter for dinner. It was plentiful and high-quality, just like the breakfast.

Very large and pleasant room with modern decor, small downside on the brightness which was limited, due to a small window (3rd floor). The breakfast is quality and plentiful. The night telephone service is also good (staff from another hotel of the same owner because no night reception from 8 p.m. in this hotel). The big downside of our stay is the reception of the hostess who clearly made it clear to us that we were disturbing her. One of our services ordered in advance was missing, she did not appreciate being disturbed at 8:30 p.m. to bring it to us. In addition, the information concerning the presence of a secure parking lot where it was necessary to reserve in advance was never given to us. However, the hotel remains warm and pleasant, it is a shame that the staff does not live up to the brand.

A small city hotel in a central location. It is lovingly and tastefully decorated. We discovered this beautiful hotel by chance due to a change of plans during our vacation. The service at the reception was very friendly and helpful. Highly recommended!