Domaine de Rochebois & Spa Nuxe

We came here because my wife had received a gift certificate for a massage, and we decided to make a day of it by adding lunch and access to the indoor pool. There is a lot to like about this place. The setting is beautiful, the cocktails, wine and food were excellent, and the restaurant service was very good. The indoor pool was relaxing, and we both had wonderful massages. Unfortunately, what should have been an entirely enjoyable experience was overshadowed by two uncomfortable incidents involving payment. When we arrived, no one was at the front desk, so we went directly to the restaurant. We explained to the person who showed us to our table that my wife had a gift certificate and that we were combining it with lunch, the pool and an additional massage for me. Despite explaining this in both French and English, there seemed to be some confusion about how the package worked. After lunch, since no one was around to explain what we should do, we got up and walked toward the front desk specifically to clarify the package and pay for our lunch (€27 per person). As we were leaving the restaurant, our waiter looked at us in a way that clearly gave us the impression he thought we might be leaving without paying. This was uncomfortable, particularly since we were walking directly to reception to find out how and where we were supposed to pay. This time there was someone at the front desk. We explained the situation again—both in French (I am French) and English (my wife is American). He was very helpful and kindly explained that lunch should be paid separately, which we immediately did. He then accompanied us to the spa, where another staff member explained the procedure. We paid for my massage, while my wife’s massage had already been paid for through her gift certificate. We enjoyed the pool and both had excellent massages. Afterward, my wife even purchased a gift from the spa shop for a friend in New York. We left tips for both massage therapists, thanked the staff and the gentleman at reception for his help, and walked to our car. Just as we were about to leave, we were approached by the same front desk employee, who had apparently received a call saying that my massage had not been paid for. Standing in the parking lot, we showed him proof that it had been paid. There was still uncertainty, so I suggested that we all go back inside to resolve the matter rather than continue the discussion in the parking lot. Back at reception, a manager came over and told us quite directly that my massage had not been paid. Once again, we explained that it had and showed proof of payment. After checking, she finally realized that we were correct and the massage had indeed been paid for, and she apologized. We appreciated the apology, but by that point the situation had become unnecessarily embarrassing. Twice during what was supposed to be a relaxing day, we were made to feel as though there was a concern that we might leave without paying, despite the

We stayed there as a family with two young children. We believe the hotel made a serious mistake by failing to clearly inform us that children were not allowed to use the heated pool. Had we known this in advance, we would most likely have chosen a different hotel. In our opinion, this is a major omission. This restriction should be clearly stated and made highly visible in the hotel’s policy. When I raised this issue with the hotel, they offered the possibility for the children to use the heated pool for 240 euros per hour, which we found absolutely unacceptable and frankly disappointing. There were also a few other issues. The restaurant is excellent, but it is open to the general public. Even though we tried to make a reservation several hours in advance, there was one evening when we were unable to have dinner there. We believe that when a restaurant is part of a hotel, hotel guests should be given priority and always be accommodated in some way. Since the hotel is located far from town and the bar does not serve snacks or sandwiches, leaving the property to find food is inconvenient, especially with young children. In such a remote location, it would be essential for guests to be able to dine at the restaurant whenever they wish, even if that requires booking several hours in advance. It would also be important to offer light meals or snacks between regular meal times. A few other details also need attention: there are no towel hooks in the toilet area, the towels are of poor quality, the breakfast becomes repetitive, and the only pool available for children is unheated. Overall, our stay was okay, but I would not recommend this hotel to families with young children.

Impressive property. Beautiful landscape. V helpful and professional staff. We had diner at "Le M" restaurant, and the mushroom starter was truly exquisit.

Avoid at all costs. We arrived at Domaine de Rochebois expecting a relaxing 4-star experience and instead walked into one of the worst hotel stays we’ve encountered. Within an hour, we had already made the decision to leave. The biggest issue is the completely misleading advertising. The hotel promotes itself as pet- and child-friendly, but the reality is the opposite. We were charged for bringing our dog, yet she was not allowed in most areas of the hotel, making it impossible to actually enjoy the stay as a family. After travelling across France, this was the only place that both charged for a pet and made it feel entirely unwelcome. It’s disingenuous and frankly unacceptable. Service was cold and dismissive throughout. Staff showed little interest in helping or resolving issues, and it quickly felt like once payment had been taken, the level of care dropped to zero. When we raised concerns, there was no accountability—only defensiveness. The dining experience summed things up perfectly: wine was clearly off, our food order came out wrong, and the response from staff was slow and unprofessional. Basic hospitality standards were missing. The room itself was freezing cold and uncomfortable, and the facilities were nowhere near 4-star quality. The gym in particular was laughable—poorly equipped and not maintained. Despite being a visually attractive property, the hotel felt empty and lacking any atmosphere. It gave the impression of style over substance, with very little focus on actual guest experience. We ended up leaving after just an hour and found a replacement hotel that was significantly more welcoming and accommodating, which only highlighted how poor this experience was. To top it off, there was no real attempt from the hotel to acknowledge or resolve the issues. It felt like they were more concerned with protecting their image than delivering on what they advertise. Thankfully, our travel provider refunded us in full, which speaks volumes. There are far better hotels in the area that genuinely deliver on their promises. This is not one of them.

All style, no substance. Traveller’s with children & pets be wary! What was advertised as a child & pet friendly stay, after a long 6hr drive from Paris, couldn’t be any further from the truth. Sent down to the furthest room away from facilities, where a map would’ve been most helpful, we were met with a very basic room. We were informed on check in that the dog wouldn’t be allowed in bar, restaurant (the latter I can forgive) or anywhere aside from the room. The child wasn’t allowed the in “spa” which ended up just being a pool with a couple of hot tubs built into it. So essentially, we were confined to the room if we want to spend any time as a family. Upon complaining to the manager, as when we did travel to the bar and the dog barked from the room, we were met with high hostility, crookery & just out-right rudeness - interestingly it was suggested to us that our dog could stay in the car!!!!! We decided that despite the long tiring journey to get there, this place was a complete sham and we weren’t welcome here. We checked out after one hour, to find the hotel suddenly updating their website and booking platform description to show that the steam room no longer existed and that dogs were not allowed in pretty much anywhere. I’ve never travelled to a hotel before where appearances couldn’t be any further from reality.

A very pleasant setting in a modern yet well integrated to the nature of the green surrounding Professional and warm staff , always smiling and ready to help

We had a great one-night stay at the Domaine de Rochebois. Our room was lovely with garden seating outside, and the front desk staff were very friendly and helpful. The entire property is gorgeous. Breakfast in the morning was delicious and plentiful, and the young man and lady who oversaw breakfast dining were exceptionally nice. Highly recommend.