Despite the opulent appearance and its 5 star rating, I had the worst hotel experience I have ever had at Okada Manila. Not only did I have to have my ID checked at nearly every turn, security guards frisking me, taking my picture every time I entered and exited the hotel, restaurants and shops closing randomly, canceling my reservations, or closing the kitchen far earlier than typical, the hotel also lost some of my luggage. I transferred rooms twice and each time, it took nearly 4 hours to transfer. My travel itineraries were obliterated, my sense of relaxation went up in smoke. I spoke with management multiple times and was only given apologies and reassurances that didn't carry any weight. Okada is also a ****** and this may explain part of why I felt so trivialized with my issues, but I truly wish Okada would go the extra step to create a truly inviting, empathetic, and welcoming atmosphere, as I was visiting to try and vacation. Upon them losing my luggage, I was nearly in tears. Management told me they reviewed security tapes, investigated, etc, but could not find my bag, despite me recalling having lost it mere hours after switching rooms. My sense of trust with Okada is broken, as it is with Manila too. I sincerely hope that future travelers have a better experience and things improve there.
