Peterstone Court Country House Restaurant & Spa

I genuinely struggle to understand how Peterston Court is being run as a functioning hospitality business. Our experience from beginning to end was an astonishing catalogue of disorganisation, broken promises, poor communication and, ultimately, appalling value for money. And the problems start with the manager, Glyn. In my experience, Glyn appeared completely unable to get a grip on what was happening or ensure that even basic arrangements were properly organised. The level of confusion and disorganisation was extraordinary, and unfortunately that seemed to filter down through the entire operation. The initial booking was made my booking with Dawn on reception, and what followed was incredibly frustrating. Getting straightforward facts seemed almost impossible. Calls weren’t returned, arrangements seemed to change depending on who I spoke to, and despite repeatedly asking for written confirmation of what had been agreed, getting anything clearly documented was incredibly difficult. This wasn’t a casual visit for a drink. We were organising an event and needed to know that the venue could actually deliver what had been discussed. We were specifically told that Dawn would be there to help me set things up on the day. Having relied on that assurance, I then discovered that she had simply decided she wasn’t coming in. That really sums up our experience of Peterston Court: promises were made very easily, but actually delivering on them seemed to be somebody else’s problem. Then came the food. We were charged £25 per head for what was presented as a meal. What actually appeared was essentially some salami and cheese put out on a table, accompanied by paper plates. Not £25 in total. (For 15 people) £25 per person. For salami and cheese laid out on a table with paper plates. By this point the whole experience had gone beyond disappointing and become almost surreal. Fawlty Towers springs to mind, except Fawlty Towers at least had the advantage of being deliberately written as a comedy. Hospitality businesses inevitably make mistakes. What matters is how professionally they communicate, take responsibility and put things right. Our experience at Peterston Court wasn’t one isolated mistake or one member of staff having a bad day. It was a succession of failures from the original booking through to the event itself, with the disorganisation seemingly running right through the establishment and ultimately resting with its management. Peterston Court itself could be a lovely venue, which makes the whole thing even more frustrating. Beautiful surroundings cannot compensate for chaotic organisation, unreliable communication, promises that aren’t honoured and what I considered extraordinarily poor value for money. In 20 years of running events like this, I have never encountered a hospitality operation that felt this badly organised. Based on my experience, I cannot recommend Peterston Court for an event on any level. I simply wouldn’t trust the operation to del

A massive thank you to all the staff at Peterstone Hotel, especially Dawn who pulled everything together to make our son and daughter in law wedding dream come true ! The food was absolutely incredible, the staff were fantastic, and nothing was too much for them ! The grounds, the rooms, and all the facilities were stunning . All the guests commented on how smoothly the day / evening went and that's due to the staff who looked after us !! I can highly recommend this hotel for future wedding ceremonies !

Peterstone Court is a stunning venue and was perfect for our wedding day back in April. We were lucky with the weather which made the flowers in the gardens pop and gave a beautiful fresh spring feel. The staff were great, especially Dawn. They set everything up and were always on hand to help to ensure the day run smoothly which made us feel calm and relaxed on the day. The food was stunning so many complements from family and friends. Thank you so much for making our special day so perfect. Holly & Geth

We stayed here on our way to Pembroke port. What an end to our road trip in the UK. From entering to leaving everything was perfect. The room was spacious, bed very comfortable and great views. The dinner and breakfast were super. I have to say they have amazing staff. On the evening it was all young staff, they were excellent. They are so well trained. Will definitely be back on our next trip .

Lovely and welcoming atmosphere, it feels like a home away from home, not a hotel. Great food and drinks. The spa is wonderful, I had a terrific massage from Leah and felt relaxed and rejuvenated.

Very friendly staff, very dog friendly hotel ( we got dinner in the restaurant with our dogs; and breakfast as well) ; very comfy bed, and room; delicious dinner and amazing breakfast! Thank you

We had always had excellent food and service therefore our visit in July was disappointing. Food very average and slow service. Be aware of their typing system. You are charged for using it and then my credit card made an additional charge with interest.

My Daughter and Son-in-law had booked their wedding with Peterstone in 2024 for 1st of August 2026. My Daughter had booked the bridal suite for her and her young daughter for the night before the wedding, as she was told by Peterstone, that as the make-up and hair ladies were coming at 6am to start on 8 clients, no hotel staff would be there at that time to let them in, so she would have to book the wedding suite the night before. Myself, the mother of the bride and my other daughter (bride’s sister), decided to book a room for the night before also, as we wanted to take the cake down ready and be there to help the bride (daughter) if her young 3 year old didn’t settle well, so we could have her in our room to let my daughter have a decent sleep before the wedding day. We booked our stable block room on the 5th of July 2026. On the 16th of July 2026 (2 weeks before the wedding), I had a phone call from Peterstone telling me that our stable block room had to be cancelled, due to a last minute wedding, on the day before my Daughter’s, on Friday 31st of July, they didn’t ask me if this was ok, the only option they gave me, was to change the date of my stay! They did still honour my Daughter being able to have the bridal suite on the Friday night, as she had booked it previously, to be used in conjunction with her wedding the next day. The last minute wedding was a very special wedding for a charity called, Gift of a Wedding, so I was totally understanding about the situation, I realised the venue wanted to do this kind gesture for the deserving couple, but in hindsight the venue really should have explained that 2 rooms had been booked in advance, in relation to a wedding the following day to their’s, so should have just said that 10 rooms were available, not 12. My Daughter only found out about my room being cancelled, from me telling her, the venue didn’t have the decency to communicate the cancellation of our room to her. On my Daughter’s wedding day, having had our stable block room cancelled for the 31st July, all 8 adults and one child of the bridal party had to get ready for the wedding in the bridal suite, plus 6 other adults, comprising of make-up, hair and photo/video people, so you can imagine it was very chaotic and cramped! As time to the ceremony was running out at 12.30 (ceremony was at 1pm) and obviously priority was for the bride to get ready on time and have photos taken in the bridal suite, some of the bridesmaids noticed that the room next to the bridal suite, had been cleaned and was empty, the door was wide open and housekeeping were, at that point, cleaning the room opposite, so the bridesmaids went in to the room next door,  just to physically change into their bridesmaids dresses, so when they were ready and saw that I (M.O.B.) was still waiting to get into my dress, they told me to use the empty room next door, so myself and my other Daughter went in there (she was already dressed), she came to help with zips etc. A

We stayed for 2 nights in July for our wedding anniversary, the location and grounds of Peterstone Court is truly stunning, due to the very warm weather we were able to use the outside pool, this is not an heated pool but was lovely once your got in! We ate at the hotel on our 2nd night the choice of food for non meat eaters was refreshing. All of the staff from reception to bar snd waiting were all lovely and very friendly. If I had to be picky I would say our bedroom ( Stable) was a bit dusty. And the changing rooms in the spa had an awful sewer smell. Would I stay again definitely.