Jannat Resort, Koi Tash

Very nice location and a lot of facilities, but the structure is a little old and need more maintenance or renovation. The girls at the reception was super fantastic to solve one problem I have with Trip.com. Very bud attitude from Trip.com and excellent support from the hotel recepionist. Special thanks to Miss Aliya Avaskanova (Алия Авасканова)

Amazing hotel with temp controlled pool and lots of other amenities for kids. Staff was really friendly and helpful I highly recommend for families

It was good staying at Jannat Resort! Good hotel, friendly hotel staff is responsive, easy check in, hotel room, bathroom are clean, the suite is big enough for 3 people. Bed is medium firm and very comfortable. Hot water flow in the shower is continuous with very good pressure. Hotel provides laundry service for additional payment. The suite has AC. The suite is on the 3rd floor, building has elevators serving that floor, which is very convenient for family with kids and elderly people. Food in buffet and restaurants is good and tasty! Nice pool, great location in mountains, hotel is 50 minutes drive from the city and area is safe also very nice! Hotel staff fulfilled some of our requests for insufficient household supplies. Thank you for hosting us!

During the vacation, there was a dangerous incident: at breakfast, hot oil from the cook's pan splashed onto my face and into my eyes. There was no doctor or nurse present, and it took an hour and a half for a medical professional to arrive, along with the hotel manager, who had not been present before. The hotel provided a free lunch, but after my complaint, they offered a massage for the evening of our departure, which we were unable to accept. As a result, our vacation and anniversary were ruined. I was diagnosed with a mild corneal burn, and although I recovered, I still experience some discomfort. After the incident, the hotel never contacted us to check on our condition. I find this lack of concern for guest safety and well-being unacceptable.