The Inn at Charles Town / Hollywood Casino

The room was very nice. We got a smoking room and to our surprise the smell of smoke was not bad at all compared to other places we’ve stayed with smoking rooms. The hotel looked really nice and clean. The staff was super nice and friendly. I definitely recommend it. Will be back again!

My only complaint is there’s Slim pickings for the continental breakfast. Besides that everything else was good.

The staff was great! Shuttle was convenient! Breakfast was mediocre to say the least…not worth the “amenity fee”…hotel was very overpriced for what you get.

Check in from ******* was a pain. Breakfast was adequate. Room was very basic for the price paid. Staff was beyond nice!

Had the breakfast which was very good with the selection that was offered very clean room

I had to check out early due a major snow storm at home. Front desk said no problem and that Orbitz would credit me. Orbitz said the hotel refused to honor it. I had to pay for a Saturday and Sunday night I wasn’t there for. I would have stayed if I knew it would cost me $400.

The person at the front desk Saturday around 5 was wonderful. Younger, black woman with a tattoo on her chest. So friendly and welcoming. The woman working the breakfast Sunday morning was incredible. A little bit older, white lady-she brightened up the whole day. Those two people deserve a raise. I appreciate them. I’m sorry I didn’t get their names.

We did not have a bar in the room we had 2 bottles of water. We did not need A/C.

Make it more obvious when booking that the room is SMOKING. This was a terrible experience.