Coverage: Indonesia
Carrier: Telkomsel / XL Axiata (Based on signal coverage, it is recommended to turn off 'Automatic Network Selection' and manually connect to Telkomsel when leaving the city and entering mountainous areas, rural areas, or outer islands.)
Installation Times: The eSIM supports multiple deletions and installations on the same device, up to 10 times.
[Regarding TikTok's network compatibility issues]
Network operators have optimized their services for TikTok's network compatibility, but availability on all devices is not guaranteed. It is recommended to use devices that support newer technologies. Refund requests due to device compatibility issues may not be accepted.
iOS device troubleshooting: If you encounter TikTok login issues, please try updating your system and reinstalling the app. After logging in through the official website in a browser, try returning to the app.
Android devices: Currently, TikTok is only supported through a browser (web version); the TikTok app is temporarily unavailable.
For the best experience, we recommend using the web version.
[eSIM IP Address]
The eSIM automatically switches IP addresses based on the applications you use to provide a better network service.
· When you use applications from Mainland China, the system will automatically assign a Hong Kong IP address.
· When you use applications from outside Mainland China, the system will automatically assign a Singapore IP address.
[Phone Compatibility]
1.Your device supports eSIM function
Query Method: Dial "*#06#" in the dial interface. If "EID" is displayed, the phone supports eSIM; if not, it does not support eSIM.
2. The phone is not a network-locked phone
Query Method: Check with your Telecom Operator to see if your device is open for all network bands
* Please check whether you meet the above conditions before purchasing. Only when all conditions are met can you use eSIM normally.
[Set up eSIM]
eSIM installation and activation require a stable internet connection. We recommend installing it within 6 hours before departure. Upon arrival at your destination, connect to a stable network before activating your data plan.
[Enable Data Roaming]
Please make sure that the "Data Roaming" option for the eSIM is enabled.
[Maintaining the Principle of Fair Internet Usage]
To maintain the quality of internet connectivity and the Fair Usage Policy (FUP), telecom companies worldwide may impose data limits on customers who use large amounts of internet traffic in a short period, which may lead to internet access failure or slower speeds. To ensure you can maintain a stable connection, please try to avoid activities that consume a large amount of data, such as prolonged video streaming/downloading, software updates, sharing the internet (hotspot) with others, or other high-data usage activities.