9.8/10
The hotel's cleanliness is frequently lauded by guests, with rooms being described as tidy and well-maintained. The attention to hygiene contributes significantly to guests' overall satisfaction, ensuring a comfortable and pleasant stay.
9.5/10Guests valued the presence of Chinese-speaking staff, which greatly enhanced communication and convenience. The hotel offers seamless service for guests who speak Chinese or English, ensuring a smooth and accommodating experience.
9.5/10The service is consistently praised for being thoughtful and attentive, with staff offering help with luggage and providing detailed explanations about facilities. English-speaking staff improve communication for non-Japanese speakers.
48.5/10Guests rave about the quality and variety of the food, particularly the Japanese-style breakfast and crab kaiseki. The dining experience is described as superb, with beautifully composed menus that add to the overall enjoyment of the stay.
59.3/10Rooms are noted for their spaciousness and comfort, often featuring traditional Japanese elements like tatami mats and massage chairs. The panoramic views and cleanliness are commonly appreciated, making for a pleasant stay.
69.1/10Staff hospitality was widely commended, with mentions of warm greetings, personalized service, and helpfulness in various situations, such as arranging transportation or accommodating special requests.
79.5/10The hotel offers breathtaking views of Kobe, particularly from room balconies and terraces. Guests can enjoy the night view of Kobe Port, Kobe Tower, and even fireworks displays, adding to the overall experience of staying at this hotel.
No. 4 of Cultural Hotels in Hyogo Prefecture
