We stayed in a superior villa with a private pool, but overall the experience was quite disappointing.
Let's start with the positives: the hotel gardens are truly stunning. Since it's an art museum after all, the overall aesthetic is on point and the landscaping and greenery are无可挑剔 (impeccable).
However, as a hotel, that's pretty much where the pros end. We were assigned Room 103, which is the most remote room located at the very back of the property, feeling completely segregated from the main area. Walking back from the front desk requires navigating a few small slopes and alleys, which felt a bit daunting every night on the way to the room.
The room itself is very outdated—so old that I couldn't even find a power outlet to charge my phone, and I ultimately had to unplug the bedside lamp to charge it. There are also a lot of mosquitoes, and the electric mosquito repellent was practically useless. On the second day, housekeeping didn't replace the bath towels, and they probably left the door open while cleaning, resulting in even more mosquitoes inside. There was even bird droppings on the mosquito net.
Breakfast was terrible with very few options, and the milk tasted somewhat spoiled, so we just went out for breakfast on the second day.
At checkout, because we went hiking in the morning and didn't get back until 11:30 AM, we asked if it would be possible to extend checkout by half an hour to 12:30 PM. We were told that not a single minute could be extended and we had to check out strictly by 12:00 PM.
All in all, both the room hardware and the service fell far short of expectations this time.
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