Checked in shortly after midnight, and the check-in process was smooth. The front office agent was okay. However, I struggled with the elevator system because the wayfinding and signage for the high-floor elevators were not very intuitive. Even after looking around carefully, it was not immediately obvious which elevator I should take, so I ended up taking the elevator more than twice before figuring it out. Since there are only three elevators, I believe this is more of a management and signage issue than a staff issue. Clearer wayfinding would make the arrival experience much smoother.
At check-in, I believe I was upgraded to a room with a bathtub, which I appreciated. However, the bathtub did not have a shower curtain, so water ended up splashing all over the bathroom floor while showering. In the end, it was actually less convenient than a standard shower.
Parking costs KRW 5,000, although it was waived in my case. I was surprised that parking was not complimentary for hotel guests. My hunch is that if I had stayed longer than one night, I probably would have had to pay. The parking area is very tight and small. Even though I arrived late at night, there were still two or three cars, including mine, competing for the remaining parking spaces.
Amenity-wise, I'm not sure how old the property is, but it definitely needs some work on the details. I noticed dust, scratches, and dings along the way to my room. The elevator floor was also making a weird noise with a noticeable rattle.
Given that this is a business hotel, I wasn't expecting much in terms of personalized service. During check-out, I called the front desk to ask about the express check-out process, and the staff explained it clearly over the phone, which I appreciated. I liked the efficient, no-nonsense approach—they provided exactly the help I needed without unnecessary formalities. That said, I can also see how some guests might perceive the service as a little too generic without personal touch; yet, i enjoyed in overall.
Thank you
