Let's start by saying these are apartments. This means once you've checked in, your service pretty much ends there. Housekeeping upon request comes with a fee. There are two towers with several aparthotels. Check-in is strictly after 3 PM. I had stayed at another aparthotel for five days and booked an additional night here, which was a mistake. Even under those circumstances, they wouldn't let me check in a little earlier. I approached the front desk, and the young man simply said 'only after 3 PM,' even though there were plenty of empty rooms. After that, the guy at reception just seemed to tune me out and went back to his own business. I asked to leave my backpack, and they took me to a machine to pay 5 ringgit. There's no cash payment, so you have to arrange something with someone. Customer service is zero. Every step in these towers costs money: rooftop access is 25 RM, late check-out is 50 ringgit per hour. I'm willing to pay, but for a corresponding level of service. My 5 ringgit backpack was simply placed on the floor next to the reception. Upon arrival, even for a few hours, they demand a 200 ringgit deposit, even if you're leaving early in the morning for the airport. The furniture in the room was damaged. You're treated as if you're not a person, but rather a source of income.
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