Novotel Phu Quoc Resort

We had a wonderful stay at this hotel. The environment is beautiful, clean, and very relaxing — perfect for a getaway. A special thanks to Vinh, who provided excellent service throughout our stay. He was friendly, attentive, and always willing to help with a smile. His professionalism really made our experience even more enjoyable. One small area for improvement would be the shower in the room, as the water pressure tends to fluctuate between strong and weak. Aside from that, everything else was great. Highly recommended, and we would definitely come back again.

First, the shuttle didn’t wait for us. I messaged days in advance that I have a baby and I booked a slot for the shuttle service under my name. By the time I cleared immigration, it was after their scheduled bus time. But they didn’t even called or update us about it and plan for anything. For a 5* resort, that’s a 0* to me. End up I have to get my own transport with a crying baby. On top of that, when I reached the hotel. This is after 3pm by the way. It seemed like my room was not even ready?? 5* hotel and you can’t even get basic things right? End up waiting in the lobby for 30mins or so with my baby who is tired and again, staff didn’t even offer anything while waiting. Not even a welcome drink or anything. Just waiting in blur mode while checking my room availability. Staff should be trained to prepped room and incoming guest in advance. Customer service is 0. Toilet water pressure is on and off which is also bad.

Good hotel, comfortable bed.only the pickleball (Padel) field noice is annoing. There is even a ride from the beach side or nightmarked to reception although these are walkable distance.

Great place to stay. The room was clean and the decor was modern. Definitely recommend

We were traveling with kids and hoped for an early check-in, but had to wait until 3pm. Other than that, our stay was wonderful! The room was great, kids could run around and had a blast, especially in the swimming pool. The staff were incredibly friendly and kind. Highly recommended for a family getaway!