Our stay at Shanghai Bund Riverside Treasury Hotel was a mixed experience, with both positive aspects and some disappointing issues.
Firstly, the hotel’s location was excellent and convenient for getting around Shanghai. We also appreciated the hotel’s delivery robots, which brought our food deliveries directly to our room. This was a thoughtful and convenient feature, especially after a long day of sightseeing.
However, we encountered several issues with the room. We paid to upgrade to a larger room, but upon entering, we immediately noticed a strong, unpleasant sewage-like smell. This was disappointing, particularly since we had paid extra for the upgrade.
We also discovered bloodstains on the bedsheet, which raised concerns about the hotel’s housekeeping standards. Thankfully, the staff responded promptly and replaced the affected bedsheets on the spot.
Another disappointment was the room’s window design. Based on the hotel’s listing photos, we expected a large, full-height window. However, the actual window only occupied approximately half the wall, with the lower portion being a solid wall. The curtains in the listing photos concealed this, giving the impression of a much larger window than what we actually received.
Despite these issues, we would like to give special thanks to 俊俊 and 可可, who were helpful and responsive in assisting us with the room issues. Their efforts made the experience more manageable, and we genuinely appreciate their assistance.
Overall, the hotel has a great location, convenient amenities and helpful staff. However, the cleanliness, room maintenance and accuracy of the listing photos could be improved. With better attention to these areas, the hotel could offer a much better experience for its guests.
