This hotel was absolutely terrible. I booked a renovated room through the platform, but when I arrived in the afternoon, I was given an old, unrenovated room instead. The public hallway on my floor had a strong, unpleasant odor, and even after entering my room, the strange smell lingered. The carpet in the room was dirty, and the water from the tap had a peculiar taste when I brushed my teeth. When I went to bed, the sheet was too short, leaving the mattress exposed. I couldn't find any ventilation in the bathroom, so after showering, it felt stuffy and the humidity spread into the room. I didn't sleep well at all; the soundproofing was awful, and I could constantly hear people talking and walking in the hallway.
After thinking it over all night, I decided to cancel my remaining two nights. However, the male receptionist at the front desk was very difficult to communicate with. He kept refusing to cancel or negotiate, telling me to contact the platform directly. Luckily, the platform was incredibly helpful. After I explained the situation, they quickly understood my request to cancel. Within about 20 minutes, the platform had negotiated with the hotel, and my cancellation and refund request was processed successfully! Ctrip is truly reliable; using them to book hotels for international travel is so hassle-free, and they even help with these kinds of issues! I highly recommend the platform – Ctrip is really great!
I absolutely do not recommend this hotel. Just look at the pictures; for the same price, you can definitely book a much better hotel through Ctrip.
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