Auntie Ren provided excellent service for the room, thumbs up to her! 👍
However, this experience was truly bizarre. It was incredibly hot in Beijing, but there was no air conditioning. This meant we had to open the window, but it was still sweltering. The front desk's solutions were to offer a fan or ice. I chose the ice, but it didn't help. I woke up in the middle of the night feeling hot.
Then, the next day when I went to retrieve my luggage, I found it wouldn't open. Due to a back injury, this suitcase hadn't been touched from the moment it was packed until it reached the lobby downstairs, and Auntie Ren had kindly helped me pack it. When I approached the concierge desk, the staff member immediately tried to shirk responsibility, stating he didn't do it. I understand that, but the issue still needed to be resolved. He kept deflecting blame until another young woman suggested calling an outside locksmith, which they promptly did. But while we were waiting at the concierge desk for the locksmith to arrive and deal with it, they told us to move aside because other guests needed to retrieve their luggage. There was absolutely no offer of help during this time; it was another concierge staff member who eventually assisted. Truly, it was a strange experience: no AC and a broken suitcase.
Original TextTranslation provided by Google