A few days before the check-in date, I was hospitalized for surgery, so I was physically unable to come to the hotel. I contacted the hotel and requested a refund for the cancellation or change of check-in date, providing medical documents about my health condition. The hotel representatives did not pick up the phone, did not respond to messages by email, and in the trip com chat. Through trip com support, I managed to contact the hotel staff. They refused to cancel my reservation. They delayed the time as much as possible and ignored feedback. I strongly do not recommend this wretched hotel, because it employs absolutely disloyal employees who cannot even answer a phone call from their client and do not even try to listen to the essence of his problem.
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