This is by far the worst hotel I've ever stayed in. Upon check-in, the front desk downgraded my booked Deluxe King Room (19-21st floor) directly to the smallest, moldy room on the 17th floor. I specifically asked if the room types on the 17th and 19th floors were the same, as I had paid extra for the executive floor. The front desk staff confidently assured me they were. However, as soon as I entered the room, I was shocked. The room was the smallest size, the toilet and floor were covered in water, and there were stubborn urine stains on the toilet seat. What's worse, flushing the toilet caused water to splash onto the seat. All the switches in the room were broken garbage. From the moment I checked in, I was constantly sneezing and had a runny nose, with symptoms only subsiding upon check-out. I couldn't wait to escape. There are 8 elevators, but it takes 10 minutes to go downstairs. In the morning, the main dining area was full, so they opened a conference room as a temporary buffet, serving only leftovers. It was unbelievable. I've never given a hotel a bad review before, but this is the first and only one. It has single-handedly diminished my impression of Malacca, and I will definitely never return!
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