Natalia Ho
March 9, 2026
We travelled in 22pax in 12 different rooms by bus.
Hatten is a hotel served mainly for tour groups n tourists.
The main door design also serves the bus entrance , n beside there is the bus parking bay too.
However , I had checked with staff by phone several times where to alight our guests, which we were told that we can stop at the lobby to alight everyone , then the bus only moved to the parking bay.
But when we were there , there was a MAN , shouting at us n the bus driver + pointing us away , asking us to go away from the main entrance. Even when we try to talk nicely, he asks us to go away, n eventually we stop at the road side to alight guests in their luggage.
- the point here is, Hatten architecture is designed to serve tourist bus stops at the lobby, why are all blocked and only serve for small vehicles??? So tourists who come in bulk have to walk from far away to your lobby?
- another point is, the person who gives the first impression at the front door is really BAD! ( a Chinese , elderly male, if not mistaken is not a concierge) , if is rude, do not serve as a service line person
- 3rd point is , what's the reason the beautiful n huge design of Hatten main entrance at the lobby is blocked n only serves small vehicles? So Hatten only welcomes small vehicles , and why such a beautiful n huge entrance design not allowed by the bus to alight the guests ? So what's the difference between Hatten n other budget hotels that we have to stop at the road side n pull luggage in from the roadside?
- check in counter only 1 person working, n all cards are not ready at all , we took more than 30mins to check in everyone.
** Other than this, the room is good.
