Renaissance Shanghai Yu Garden Hotel on the Bund by Nanjing Road

Upon entering the room on the day of check-in, my little one opened the TV cabinet and found it was broken. I immediately contacted the front desk, and they said they would send a technician to fix it. I requested a room change directly. The front desk then said they would send someone to check. Just then, the bellhop came into the room with our luggage, and I informed him of the situation. When I opened the TV cabinet to show him, the entire cabinet door fell directly onto my leg. My knee and leg instantly became excruciatingly painful, bruising, swelling, and peeling immediately. The bellhop was also very caring and comforted me, taking photos to report the situation to his superiors and asking if I needed to go to the hospital. Although it hurt a lot, it was inconvenient with two children, so I endured it. In the end, they helped me switch to a larger room, and I was quite satisfied with the resolution. I also found stains on the bath towels in the new room, and they promptly replaced them for me. The hygiene and facilities definitely need improvement. Dinner at the hotel's restaurant was very satisfying. The kids loved it. The dishes were clean and had unique flavors. Everything was great, except for the walnuts in the yogurt which were a bit bitter. The service was also excellent. The hotel even helped me dry my children's clothes, which was a really nice touch. Breakfast was pretty good and served in the same restaurant as dinner. Some of the dishes from dinner were also available for breakfast. In the afternoon, my little one was napping, and the hotel even allowed me a late check-out, letting my child rest a bit longer. During check-out, the front desk asked about my injury and gave me two small gifts. Though small, the gifts showed great thoughtfulness, making it a very heartwarming hotel.

Highly recommend this hotel!!! The location is super convenient. It's right by the City God Temple (Chenghuangmiao)—just a 5-minute walk away. We came specifically to explore the temple area, and it was so handy to drop our shopping bags back in the room instead of carrying souvenirs everywhere. The Bund is only a 1 km walk away, so after enjoying the night views, there was no need to hail a cab—walking back was much easier! Taking a taxi would have taken 50 minutes. It's also just over 3 km from the "LV Giant Ship" installation and only 4 km from the Shanghai Natural History Museum. If you're traveling with a baby, I personally recommend the Bund River View King Room. It was 1,700 RMB per night including breakfast for two during the National Day holiday. The room was spacious at 50 square meters, with views of Shanghai's "Big Three" skyscrapers. Our 1-year-old had plenty of room to run around, which made the extra space essential. The hotel has a mini Chinese restaurant on-site called Wan Li Xuan. It only has four tables and is quite pricey, so I wouldn't recommend it unless you're pressed for time. The buffet breakfast is mostly Western-style, so if that's not your preference, you might want to eat out. A special shout-out to Barbara for her thoughtful service! Since we were traveling with a toddler, room safety was a big concern for us. Barbara was incredibly attentive and specifically arranged for housekeeping to baby-proof the table corners, which gave us great peace of mind. Also, because we had so much luggage on the day of check-out, I accidentally lost a gift bag and only realized it after returning to Nanjing. Barbara kindly checked the surveillance footage, confirmed that we had taken it into the ride-hailing car, and eventually helped trace it back to Hongqiao Railway Station where it was left. Huge thanks to her! I will definitely choose to stay here again next time I visit.

We arrived a little early and were so grateful that they accommodated us with an early check-in. After checking in, when our child wanted to buy a drink from the vending machine next to the front desk, the staff kindly helped us figure out how to use Alipay. We were assigned a high-floor room, and the room condition, service, and location were all fantastic. We were overjoyed to get an unexpected view of the Oriental Pearl Tower🧡. We took this trip to celebrate my husband's birthday, and they even set up room decoration and gave us a slice of cake! With two queen-size beds, our elementary and middle school-aged children and we slept very comfortably with plenty of space. Yuyuan Garden is just a 3-minute walk away, and there’s so much good food inside the garden. Being able to handle any inconveniences or questions through the hotel's WeChat was super convenient. On the first night, we ordered beer delivery via WeChat. Since there wasn't a 'delivery completed' message on WeChat, we checked with the hotel via WeChat the next day while we were out, and they had already received it and kept it safe for us. If you're hesitating, I highly recommend this hotel!

Had a very comfortable stay, and the service was attentive. There's also a swimming pool. Special thanks to Li Johansson.

Family trip. The room was very clean and the location was great. The room view was also excellent, very close to the Bund. Selin at the front desk provided excellent service.

We had a wonderful 5-day stay in Shanghai with our family. We booked club rooms, which gave us access to the Club Lounge on the 17th floor with panoramic views of Shanghai. We opted for a Suite and a Studio room. The beds and pillows were excellent. Breakfast offered everything one could wish for – especially delicious soups, noodles, and dumplings... We will definitely return. There's a metro station nearby, and the main attractions are just a 15-20 minute walk away. In the mornings, we enjoyed strolls along the waterfront. There's a small pool on the 21st floor, and the changing rooms have a steam sauna, which you need to request to be turned on in advance. We thoroughly enjoyed our stay. Thank you for your hospitality. We will definitely be back.

Excellent hotel, 2 minutes from the metro (lines 10, 14). Breakfast was decent, though the coffee wasn't great. The room was spacious, and the bathroom had both a shower and a bathtub. It also came with a hairdryer, iron, robes, an umbrella, and plenty of hangers.

Excellent location! After parking, it's a two-minute walk to Yu Garden. The hotel has a pool with a great view, and Sherry provided prompt and thoughtful service. Very good.