Renaissance Shanghai Yu Garden Hotel on the Bund by Nanjing Road

Had a minor issue during my stay, but Quinn and Chloe from the staff were very patient and helpful. Overall, I was very satisfied with my stay.

This hotel is fantastic! It's the perfect choice for a family trip. The subway entrance is right outside, and you can walk to Nanjing Road, Yu Garden, and the City God Temple to try authentic Shanghai snacks. The hotel's cleanliness, facilities, food, and service are all excellent. Plus, you can see the Bund views right from your room window.

The most satisfying hotel during my trip to Shanghai; I'll definitely stay here again next time. Yvonne's service was incredibly thoughtful, and she upgraded us to a street-view room for free. Five-star review! (o^^o)

The staff are incredibly friendly and attentive. The room cleanliness is excellent, and the location is perfect for exploring Shanghai. I had a very comfortable and pleasant stay.

Everything about the hotel was great. We got a good room on the 7th floor with a fantastic view of the city center, especially beautiful in the evening when everything lights up. The breakfasts were decent; you could always find something to eat, and it was all quite tasty. Suite guests have the privilege of accessing the Lounge Club on the 17th floor. While the breakfast selection there is a bit more modest than in the main restaurant, it's much less crowded and offers a superb view. In the evening, you can enjoy a good meal from 5:30 PM to 7:30 PM, with a diverse selection of wine, beer, and spirits. The embankment is only about a 10-minute walk away, very close. Overall, the location is very convenient.

The hotel's service is excellent, the hygiene is good, the environment is beautiful, and the facilities are complete. A special shout-out to Front Desk Manager Quinn, who was incredibly warm and thoughtful, and even helped us with a room change plan. On behalf of my family, I'd like to express our gratitude!

I booked this hotel for a 3-day business trip. The room I was given seemed to be the smallest on the entire floor. I wonder if it's because I booked through Trip.com that I received different treatment. The room also looked dated, the lighting was poor, and the mini-fridge wasn't cooling (it was replaced on the second day after I complained, but the yogurt I put in there was already spoiled). After checking in on the first day, the trash wasn't emptied after housekeeping. Overall, my stay was quite disappointing.

The room was clean and the service was excellent. The location is convenient for visiting Yu Garden. The pool isn't huge but offers a nice view, and there's a gym available.