Right. There is zero flexibility with early check-in. Even though they have a paid policy, they didn't inform us about it and made a huge deal out of doing us a “favor.” They first demanded 50 Hong Kong Dollars, then acted like they were being so generous by charging us 30 Singapore Dollars instead. They told us to come back at 11 AM, but when we did, it seemed like no handover was done—they had no idea what we were talking about and treated us like we were crazy. Because of one rude male staff member, our impression of Singapore hit rock bottom. A construction site view, a sandy and gritty floor, only two towels, and a tiny, tiny room... We will never stay here again.
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