BUWAN Courtyard Garden Vacation Homestay (Hemu Scenic Area Store)

The service was excellent and very attentive. When we were leaving, they even brought our luggage out for us to save us the trouble of picking it up.

I was very satisfied with my stay in Hemu this time! The wooden cabin room was clean and cozy, with ample heating and comfortable bedding. I could see the beautiful mountain and forest scenery just by opening the window. The owner was very enthusiastic, patiently sharing travel tips and helping to answer all sorts of questions. The location is convenient for visiting attractions, and it's quiet at night, perfect for enjoying the starry sky. The overall experience was excellent, offering great value for money. I highly recommend this place for anyone traveling to Hemu, and I would choose it again next time!

Extremely disappointed! This guesthouse in Hemu completely ruined my travel experience. Avoid at all costs! Before going to Hemu, my expectations for this accommodation were really high. I thought that in such a beautiful place, staying in a cozy guesthouse, even if it wasn't cheap, would be worth it as long as the service was good and the environment was clean and comfortable. The result? From check-in to check-out, it constantly pushed my boundaries. The facilities were terrible, the service was indifferent, and the owner's attitude was infuriating. I sincerely advise future travelers: do not book this place, avoid it! Let's start with the most speechless service. Before we arrived, no one at the front desk contacted us proactively – no calls, no texts, no WeChat messages. We had no idea who to find, how to enter the village, or what to do with our luggage. Upon arrival, no electric cart was arranged for pick-up or drop-off. We awkwardly dragged our luggage around the village, finding our way by asking strangers. As a guesthouse, you don't even have the most basic reception process? Are you running a business or just slacking off? Entering the room was an eye-opener. There was a wooden board just lying on the floor, clearly a hanger accessory that had fallen off. It wasn't reattached, nor was it put away, just left there, as if daring guests to trip over it. The door lock couldn't be secured from the inside at all, a fundamental safety issue. After checking, the front desk casually said, "Isn't it fine if it can be locked from the outside?" I was stunned – I'm staying inside, and you're telling me it can be locked from the outside? Who's responsible for my personal safety inside? This attitude isn't just unprofessional; it shows a complete disregard for guests. There was a pile of junk at the entrance, with clutter everywhere, which was an eyesore. The ceiling of the bathroom stall was severely moldy and peeling, with large flakes falling off, making the hygiene condition concerning. The toilet paper was just an empty roll and a roll of low-quality toilet paper! I paid to stay here, not to experience a dilapidated house and a garbage dump. What was most disheartening was the male owner's attitude. When confronted with these issues, there wasn't a single decent apology or proactive attempt to resolve them. He even directly threatened me on the phone, saying, "Go ahead and complain," and then hung up on me! I understand that no guesthouse can be perfect, but when problems arise, there should at least be basic apologies and a willingness to resolve them, right? Instead, from beginning to end, all I felt was perfunctory treatment, indifference, and arrogance. Honestly, my previous few days' guesthouse experiences in Kanas and Baihaba were very satisfying, so my expectations for Hemu were high, and I had high hopes for this guesthouse. I never expected such a level of service and facilities. Extremely disappointed and very angry. My travel mood was completely ruined. In summary: I paid nearly 1,800 RMB and experienced: unreachable front desk, no electric cart pick-up/drop-off, room safety hazards, door lock unable to be secured from inside, cluttered mess, moldy and peeling bathroom ceiling, no one at the front desk before 9 AM, and an arrogant and rude owner. Anyone who stays here will regret it. Be vigilant, there are many good guesthouses in Hemu, don't step on this landmine.

We booked two standard rooms with external bathrooms and were a bit worried about what 'external' meant. It simply means the bathroom isn't inside the room, not outdoors. The hallway also has underfloor heating, so it wasn't cold at all. The butler, seeing we were a group of four, kindly upgraded one of our rooms. We ended up with one standard room (with an external bathroom) and one standard room (with an internal bathroom), sharing a common outer door, which effectively created a small, very comfortable suite. This is exactly the kind of layout I've always looked for, highly recommended for friends/families traveling together! **Facilities:** The underfloor heating at the guesthouse was incredibly warm, almost a bit too hot at night. The shower water was also great – good pressure and temperature. Coming from Kanas, I was almost moved by it; I regretted not staying an extra night in Hemu. The only thing was that the cold water comes from groundwater, so there was no cold water during peak hours at night, only after 11 PM. This is a common situation in Hemu. **Location:** The guesthouse is in the new village, so dining options are a bit limited. However, the small hill nearby is fantastic for stargazing at night and watching the morning mist – truly wonderful!

A pleasant surprise! I was lucky enough to get a room upgrade from the owner. The environment was also quite clean.

Quite average. There's a noticeable lack of service. They didn't proactively clean the room or restock disposables even though I stayed two nights. The hotel facilities are also quite poor.

The room was decent, we even got an upgrade to a slightly larger room, which was nice. The staff were great too; they drove us to the bonfire party, which was a lot of fun. It's just that Hemu isn't particularly beautiful this time of year.

The stairs in the duplex were incredibly dirty, covered in a thick layer of dust. At night, we were sleeping downstairs when water started leaking from upstairs. They only provided one key card for four people, which was very inconvenient. Though, to be fair, we did lose it in the end, and the landlord didn't charge us for it 😄. The watermelon delivered at night was abundant and sweet, more than we could eat. The hardware facilities were actually decent, and the room was spacious, but the hygiene wasn't great. Half of the curtain had also fallen down. The landlord also helped us arrange a sunrise trip; although the transportation was expensive, it was good to be able to go out.

The hotel offered proactive pick-up and drop-off, with thoughtful and enthusiastic service. It was clean, hygienic, and the environment was quite good, definitely worth recommending. The owner even proactively helped us arrange a sunrise viewing, which was beyond our expectations. It was a particularly delightful stay.