The Embassy Hotel Hanoi

A good decent hotel within walkable distance from the Hanoi old quarter . Breakfast available is not very elaborate, but whatever they provide is good. The service is good, and they try to make you comfortable .

LOCATION Good location. In the immediate vicinity of "Old Hanoi" and the former "French Quarter." Some long-distance buses also make their final stop nearby. Airport bus stop and bus to the main bus station are a 5-minute walk away. SERVICE Excellent welcome and excellent customer service. They provide a lot of advice. Excellent work by the housekeeping and restaurant staff. Drawback: the staff, being paid based on customer satisfaction ratings, tend to be a bit pushy to get a 10 out of the box. The rating itself is completely deserved for this staff, but the approach is questionable. ENVIRONMENT Quiet neighborhood, despite the boulevard (but I had the rooms furthest from it). Very well-maintained hotel. Quality furnishings. Spotlessly clean. For this reservation, I was upgraded to a family room [room 404]. Rather than an upgrade, I suspect the room category I had booked was no longer available. I arrived very late, at 11 p.m., and changed rooms the very next morning. So I didn't say anything. But this "upgrade" wasn't very satisfactory in my case. Having two enormous beds in the room for just one person adds nothing. On the contrary, there was much less free space, and no dedicated area for luggage. The window looked directly onto a dirty wall, so the light was reduced. BREAKFAST Good buffet. Well-stocked. Lots of fruit. The dishes aren't gourmet, but decent for the price. AMENITIES *The room had a hairdryer, an electric kettle, and a small mini-fridge. Bottled water was provided. Very good quality bedding. Good air conditioning. Good Wi-Fi. *They store luggage before and after check-in. Good value for money.

Very good hotel. Breakfast was included and it was awesome. There were many choices for vegetarian also

This is my regular hotel to Hanoi, the location and amenities are great alongside the buffet breakfast and would stay again.

The service was good, staff accommodating except for 2 (probably because of language barrier?) but Doran made us feel better because he gives extra mile to answer our concerns. 1 room reservation was upgraded because there was no lift in the assigned room and hard to carry up the luggage without the lift. Also, the room for 3 pax is small and crowded. The food ok though no variety changes during our stay of 3 days. I love the variety of fruits though - banana, pineapple, guava, dragon fruit, watermelon. The facilities good too except for the last floor without the lift. In totality it's a nice place to stay while in Hanoi.

Service is excellent. Ms. Kate and the staffs are all very accomodating and genuine in asking if we need anything. Very alert in giving assistance to us and other guests. Breakfast is delicious. You can order your eggs in any way u want, omellete, scrambled, or soft boiled. Beef or chicken noodles is also available everyday. Kudos and God bless u.