Raffles Sentosa Singapore

Our stay at Raffles Sentosa was nothing short of exceptional. From the moment we arrived, we were treated like royalty. Every member of the team made us feel genuinely welcome, setting the tone for what became an unforgettable weekend celebrating my wife’s birthday. We were incredibly grateful to be upgraded to the Signature Suite for the occasion. The villa was absolutely stunning, beautifully designed, luxurious, and incredibly private. Combined with perfect weather throughout our stay, it made for an idyllic and relaxing escape. Breakfast each morning was far more than just a meal. It was an experience. The quality of the food, the atmosphere, and the outstanding service made us look forward to it every day. A very special thank you to Fernando, who looked after us so warmly on both mornings. He always made sure our glasses were full, took the time to chat with us, and truly made breakfast feel personal and memorable. One of the highlights of our stay was when the entire breakfast team surprised my wife by singing “Happy Birthday.” It was such a thoughtful gesture that made her day even more special. Every member of staff we encountered also wished her a happy birthday, making her feel celebrated throughout the entire resort. It was these genuine, heartfelt touches that transformed a wonderful stay into one we will cherish forever. The housekeeping team also deserves special recognition. They were absolutely adorable, attentive, and always greeted us with the warmest smiles. No request was ever too much trouble, and they consistently went above and beyond to ensure our villa was perfect. To everyone at Raffles Sentosa, thank you for creating such a magical birthday weekend. Your warmth, professionalism, and genuine hospitality made us feel incredibly special from beginning to end. We will most definitely be returning and cannot wait to experience your wonderful hospitality again. Thank you once again to the entire team!

We had a 4 day 3 nights stay at Raffles Sentosa. The check in took an hour as there were some comms breakdown between Trip.com and hotel and our booking wasn't found. Eventually, the hotel checked us in at around 5pm after we spoke to the manager. The hotel's infra was genuinely impressive and nice but there is a major flaw in the villa pool. The water in the pool looks like drain water, esp after raining. Even though the hotel claims that the PH level was safe for swimming, it looks really unappealing. Definitely not something a 5-star luxury hotel should offer its guests. After we raised the issue of pool water safety, we were promptly moved to another villa for our last night where the pool water was what it should have been, and offer some in-room dining voucher, which was a nice gesture. Breakfast at the empire grill was great, and different from your usual bf buffet. Some service crew were also very friendly but others looked a little aloof. The hotel is still young, and in the process of still figuring the operarations, staff training and optimal infrastructure. Overall, if not for the underwhelming check-in experience, the murkey water in our first villa, I'd have rated the experience a lot higher. Raffles Sentosa has huge potential but it needs to work on its kinks.

Make your special occasion even more special Our stay at Raffles Sentosa did not start off on the best note. During the reservation process, the responses from the sales representative were difficult to understand due to language clarity issues and inconsistent explanations regarding the villa usage policy. As guests planning a special occasion, it was frustrating to receive messages that were confusing rather than helpful when we were simply seeking straightforward guidance (like extra tables). However, the Events and Sales team quickly turned the situation around and completely exceeded our expectations with their service recovery. A special shout-out to Cherry, Rhea, and our dedicated butler Christopher, who went above and beyond to ensure that our experience was seamless and memorable. Their professionalism, attentiveness, and genuine care were truly reflective of the Raffles brand and reminded us why we chose Raffles Sentosa for such an important occasion. We particularly appreciated the pet-friendly villa, which meant our pet dog could enjoy the stay alongside us. The villa facilities were excellent, the complimentary add-ons provided a really sweet personal touch to our little celebration and the buggy rides around the property added a fun and luxurious touch to the overall experience. Also appreciate the service from the Royal China crew who delivered the dim sums to our villa (since the restaurant premises do not allow pets) so that we get to enjoy the food in the comfort of our villa. While there is room for improvement in the pre-arrival reservation experience, and probably the pet supplies (only given a dog bed and two empty bowls) and pet-friendly dining facilities, the outstanding service delivered by the team during our stay more than made up for it. Thank you to Cherry, Rhea, and Christopher for making our celebration a special one :)

This is an excellent hotel Good environment Friendly staff

Arrived early at 1pm (official check-in 3pm). Place was crowded, but still smooth. Room wasn't ready, so we waited at Chairman's Room with welcome drink. Had Truffle Campanella with Burrata at Empire Grill for lunch while waiting for room. It’s the best choice! Friendly staff throughout: check-in, buggy transfer, butler service, and restaurant (lunch & breakfast). They made us feel very welcome. Truly a cosy and relaxing home away from home. Would definitely return!