Regent Phu Quoc

Facilities: Quite new, I really liked the design of the hotel lobby. Hygiene: The room was cleaned several times a day. Environment: The hotel environment is nice, with lush greenery, perfect for a stroll. Service: The service was excellent. Most of the staff were very enthusiastic and professional. We got three complimentary laundry items daily, and while the mini-bar snacks were just okay in taste, the variety was decent. Dining: The breakfast had a good variety and à la carte options, and the food was quite tasty. The OCEAN club restaurant was also decent; when we mentioned the crab pasta was a bit too salty, the chef immediately made a new one, which showed excellent service.

Overall, it was very luxurious and the staff were incredibly friendly. I'd definitely love to come back here again, and I was very happy with the breakfast. The room service was also reasonably priced.

This was truly a memorable stay. You could say the Regent is expensive, but you definitely can't say it's bad. From check-in, the hotel staff were warm and attentive. When the TV in our room stopped working, they immediately sent an engineer to fix it, and even called to apologize that evening. At check-out, they even arranged a complimentary car to our next hotel, truly showing their commitment to customer satisfaction. The views, of course, were incredible. The leisure and sports facilities on the beach were also excellent, and my child had an absolute blast. The breakfast was also very generous, especially the variety of breads – truly delicious! 😍 While I probably won't be back to Phu Quoc for a few years, if any friends ask for a hotel recommendation there, I will strongly suggest the Regent.

Excellent in every aspect, with top-notch service and a superb environment. Angela's service truly embodies the highest standards of a five-star hotel lobby manager. Her emotional intelligence and intellect are exceptional, and she's highly proficient in English. It's also a pleasant surprise that she can speak some basic Chinese, which is quite rare and commendable. Highly recommended!

The facilities are well-maintained, the service is warm and attentive, and the restaurant offers a wide variety of dishes.

Having stayed at many excellent hotels, I can confidently say the service here is absolutely the best I've ever experienced. All the staff are incredibly enthusiastic and truly outstanding. I felt right at home. I'm so grateful for the wonderful memories they created during my trip. The restaurants are all fantastic too; both the Vietnamese and Italian restaurants were delicious. I didn't get a chance to try the Japanese one. Overall, everything was superb. The only thing that could use improvement is the showerhead in the bathroom; perhaps due to water pressure, the water flow isn't even. I hope this can be improved by my next visit. Separately, and this isn't a hotel issue, but there were far too many 'influencer-wannabes' from China taking photos everywhere... it was a real eyesore, honestly. I won't say more. The hotel activities are also great, but there aren't many slots available, making them hard to book. I hope they can offer more spots. All in all, this is definitely a hotel I'll be returning to.

The hotel facilities are top-notch. The decor and water features throughout the hotel are incredibly well-designed and thoughtfully executed. The breakfast is fantastic, with both à la carte and buffet options, offering a wide variety to choose from. There are four public swimming pools, all clean and well-maintained, so you never feel crowded. A front desk manager named Angela was particularly nice; she spoke fluent English and took exceptional care of us. Overall, it was a wonderful experience, highly recommended for family trips.