Olympics Sports Center of Plum Garden Hotel

This is the worst Mei Garden Hotel I've ever stayed at. The front desk service was incredibly unprofessional. When my food delivery arrived, I went down to pick it up. I told the front desk my room number, and they confidently told me a robot had already delivered it upstairs. I went back to my room and waited for forty minutes, but nothing arrived. I called the front desk again, and they said it was missing. I asked them to check carefully, and they found it on a table in the lobby. Then they sent it up with the robot again. Why did they so adamantly claim it had been delivered when it clearly hadn't? Later, when they called my room, they would just hang up without any closing remarks or saying goodbye. What kind of service awareness is that? At 12 PM, they called to rush me to check out, even though my Ctrip booking showed a 2 PM checkout, so there was no way I was overstaying. I don't understand the meaning behind that, and again, they just hung up without a closing remark. It felt more like an order. The service is just terrible. Even at breakfast, the man at the restaurant entrance looked like I owed him money, with a terrible expression. He didn't say a word, just took my card to swipe it. I arrived at the breakfast restaurant at 9:30 AM and wanted a fried egg. I asked the chef, and he simply said there weren't any. If there aren't any, can't they just make one? Or are your fried eggs all pre-made? Every 4-star hotel I've stayed at has always made fresh fried eggs for breakfast. The experience was truly awful. At noon, I ordered a braised duck set meal from the hotel. The person who delivered it also didn't say a word, just opened the door, brought the food in, and left without a peep. I don't understand how this hotel trains its staff on service awareness. Is this acceptable for a 4-star chain hotel? The service experience was genuinely terrible. The service awareness, from beginning to end, felt worse than a 2-star budget hotel. Even at a budget hotel, fried eggs at breakfast are made fresh. At Mei Garden in Olympic Sports Center, you can't even get a fried egg, even during meal times – if they say there are none, there are none. It's truly bad. The room's cleanliness was acceptable, but that's a given. This is the first time I've stayed at a hotel with such consistently poor service awareness.

The hotel is in very good condition, the rooms do not smell of cigarettes, clean and tidy. There is an iron, water and tea for free))) the breakfast has become a little worse, but you will not go hungry

Haha, the location of this room is amazing! You can go to the concert in minutes, which is really good news for fans. However, "a bit old-fashioned" refers to the decoration. In fact, it can be warm with a little soft furnishing, such as putting a bunch of flowers and laying a plush carpet. The room is OK, close to the outside, and convenient for watching concerts. It's just a bit old, and the breakfast is not good enough

Average service! We were asked to store our luggage directly in the hotel lobby without anyone looking after it. Is there a place where I can remember the luggage I took away? The facilities are average! The water is ice dew, the shampoo and shower gel are Lux, and there are paid sex products on the bedside table. The experience is very uncomfortable! Breakfast was average! The charge is 58/person. But there are few choices, and the laohua only has pork liver and lean meat, plus two slices of green vegetables and fungus. There are few other dishes and meat choices. The only advantage is the location. It's close to the Olympic Stadium, so it's more convenient to go back and rest after the concert. But still highly not recommended!

The location is very good. It's just a few steps to the stadium. The environment for having breakfast is okay.

The hotel is good, and it will provide support for concerts. There are convenient shopping malls nearby for eating and shopping, and it is also close to the stadium.

I stayed here to go to a concert. I needed to issue an invoice recently. Xiao Zhang at the front desk spared no effort to help me get it done. His attitude was great and his efficiency was outstanding!

The room was nice, big and clean, the bed was big and comfortable. I don’t know if it’s related to the Chinese New Year, but a fruit plate and a goodie bag were given in the room. It's really a hotel with a lot of heart. The price is very good during the Chinese New Year period. It is very close to the scenic spots, and it is very convenient to go to the three lanes and seven lanes of Yantai Mountain. We are self-driving and parking is very convenient.