Riveria City Kuala Lumpur Sentral by Archos

Enjoyed the stay during here very comfortable and clean the check in and check out process quite fast but unfortunately the pool is closed during that time.

Extremely disappointing experience – Cockroaches, toxic chemicals and misleading statements Our stay at the Riviera Hotel was an absolute nightmare. We discovered cockroaches underneath the bed in our room, which is completely unacceptable and raises serious concerns about the hotel’s hygiene standards. We immediately contacted the hotel staff and requested that the room be properly cleaned. Instead of addressing the issue appropriately, they came and sprayed a strong chemical insecticide throughout the room, making the air almost impossible to breathe and creating an even more unpleasant and potentially unsafe environment. We then requested a room change. We were told that all other rooms were fully booked and that they might possibly be able to offer us another room the following day. Given the circumstances, we had no choice but to leave the hotel and find alternative accommodation. What makes this situation even worse is how the hotel subsequently handled our complaint and refund request. The hotel apparently informed Trip.com that they had provided us with another room and had made all the necessary arrangements to clean our original room. Both statements were false. We were never given another room. We were only told that one might become available the following day. Furthermore, no proper cleaning was carried out before we left. It is completely unacceptable that the hotel would misrepresent the facts to avoid taking responsibility for such a serious hygiene issue. We booked and paid for accommodation expecting basic standards of cleanliness and safety. Instead, we found cockroaches, were exposed to strong chemical fumes and ultimately had to pay for alternative accommodation elsewhere. I would strongly advise future guests to think twice before booking this hotel. The lack of hygiene, poor handling of the situation and, above all, the misleading information provided afterwards made this an extremely disappointing experience.

Great stay , most common overnight place for next day flight. Just this time the swimming pool close has become less activity to enjoy

As this one was more in the city, I would have expected better service. I asked for an early check-in, but could not and had to wait for up the 3pm. Room not cleaned for some time I think. Dust and mould. Shower room very tiny, smelly and splash water to the outside as no door. Have a kitchen and utensils. Room size is ok. I had cockroach in the room as well we have a good view on the city at night

absolutely love everything about the room! The view is amazing, the price is quite good, and having the kitchen, fridge, and TV is so convenient. The only downside is that the bathroom door doesn't have a lock. Other than that, everything is perfect and I'm definitely gonna stay here again next time