Danang Marriott Resort & Spa

The location is execellent as we were able to use GRAB to get around very quickly. The cleanliness is overall good given that it is not a brand new hotel. The service was overall good where the waiters were very attentive. We also had a SPA in the hotel (it can be a hit or a miss depending on who you get). In other words, my wife massage was good while mine was only so-so. The facilities was overall good as we have an isolated incident of drainage clog in our shower which they said they have tried to fix but didn't notice any difference. In any event I don't want to discredit them for this one isolated incident because everything else (the pools, the gym, the dining areas) was great.

I had a wonderful stay at Danang Marriot The rooms were clean, comfortable, and well maintained. The staff were incredibly friendly, welcoming, and always willing to help with a smile, making the whole experience even more enjoyable. Specially thanks to Ms THU The food was excellent, with a great variety of delicious dishes at every meal. Everything was fresh and well prepared. Overall, it was a fantastic experience, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. I would definitely love to come back again!

Disappointing Anniversary Stay – Terrible Service and Zero 5-Star Standards We chose this Marriott property over many other hotels in Da Nang for our anniversary because we trusted the brand's reputation for excellent service. Unfortunately, this resort fell completely short of 5-star standards. Our unpleasant experience began right at check-in. We had requested anniversary room decorations both during booking and via email. Instead of offering a hospitable solution, a rude receptionist defensively demanded, "Where? Show me?" when we mentioned our email. After this shocking welcome, we tried to book a yoga class on the spot. Instead of helping us, she rushed us off to another staff member. Because the resort is located far away from everything, we tried to book another resort activity for the following day. We were flatly rejected and told it was fully booked, with absolutely no alternatives or efforts to accommodate us. The ultimate breaking point occurred on our check-out date when my partner suffered from food poisoning. While waiting for a taxi, I asked staff for some warm water so my partner could take medicine. Insultingly, they assumed I was a guest waiting to check in and told me to just use the kettle in the room to boil water myself. To treat a sick guest this way is ridiculous and entirely unacceptable for a luxury brand. The only saving grace was the breakfast and the nice restaurant staff, but the front desk and management completely ruined our special trip. They do not deserve a 5-star rating.