I had emailed in advance to let them know I'd be staying with a friend, but upon arrival, we were assigned separate rooms. I was told that since our reservations weren't made together, we couldn't be in the same room.
If they had informed me of this when I first emailed, I could have canceled our separate bookings and made a single reservation for both of us.
Eventually, Trip.com helped us out, and we were assigned to the same room for one night. However, since both my room and my friend's room had empty beds from the very first night, I'm still puzzled as to why we couldn't have been assigned to the same room from the beginning.
I was also surprised that a €50 deposit was required to borrow a hairdryer. When I actually tried to borrow one, all the hairdryers were already lent out. Since I had already paid the deposit, I think it would be better if they checked hairdryer availability before asking for a deposit.
Regarding the other guests, it's a dormitory, so I suppose it's to be expected to some extent, but my impression was that the quality of guests varied wildly.
On the positive side, the dining area was spacious, the coin lockers were very secure, the location was excellent, and the cleaning staff were very kind.
Thank you.
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