Hangzhou West Lake Liuyingli Hotel

A very comfortable hotel right by West Lake, with a rich history, warm service, and excellent dining. Every photo you take looks like a masterpiece! I left some items behind, and the front desk staff immediately sent them via SF Express. This is truly a must-stay hotel for any trip to Hangzhou. Five-star rating!

Terrible hotel, both service and hygiene were awful. Trip.com stated check-in was at 2:00 PM, but when I arrived at 3:00 PM, I was told the room wasn't even cleaned yet. When I finally got in, the bathroom was full of disgusting stains, absolutely revolting! 🤮 The breakfast was exceptionally bad, honestly the worst I've ever had at any hotel. It tasted terrible, and the ribs had a foul, ***** smell – I actually threw up that morning! The breakfast selection was pitifully small. Also, their Chinese restaurant should be avoided at all costs; I found hair in the food, which was horrifying! A truly dreadful experience overall.

The hotel environment is excellent, boasting a private and stunning West Lake shoreline, and the facilities are quite good. The hotel has restricted access, so only guests with a key card can enter, which adds to the safety. The location is also fantastic, right next to Liuhe Pagoda, making it very convenient to visit Leifeng Pagoda, Su Causeway, Wushan Square, Hefang Street, Southern Song Imperial Street, and Qianwang Temple. There are also great restaurants nearby. You can also enjoy beautiful sunsets and evening glows.

Absolutely loved it! The best hotel I've ever stayed in! Exclusive lake views, a rich breakfast, and the staff's bright, friendly smiles made me feel incredibly comfortable.

The hotel's location right by West Lake is fantastic – a peaceful oasis amidst the bustle, with beautiful surroundings. The rooms are clean and well-equipped, and the staff are polite and always happy to help. I'll definitely be staying here again.

The room directly faces West Lake, which is absolutely beautiful, and the location is superb – you can see Leifeng Pagoda clearly. The courtyard is exquisite, very much like a Suzhou garden. The flowers, plants, and fish are all well-maintained. Even the wallpaper, featuring willow branches and orioles, perfectly matches the hotel's name, showcasing its unique craftsmanship. It would be great if there were a few more hooks in the bathroom; there's nowhere to hang wet clothes.

A beautiful hotel with excellent service. Special thanks to Xiao Wang at the front desk for patiently helping me with the invoice and explaining the detailed charges. And a big thank you to the lovely Ms. Wang for upgrading our room! We're also very grateful to the housekeeping staff for continuously refilling our water. Since we had a large group with seniors and children, and ordered a lot of takeout, they had quite a bit of trash to clear, so we really appreciate their hard work 😊 All in all, it was a wonderful experience, and we'll definitely stay here again next time we visit! 😛

I stayed for two nights by West Lake, and it was absolutely worth it! 📍 The location is unbeatable, right next to Listening to Orioles in the Willows, with its own private lakefront. You can lie in bed and see Leifeng Pagoda and the lake views. The main scenic spots are right outside the door. 🌳 The hotel itself is a classical Jiangnan garden, with ancient trees, small bridges, and winding paths leading to secluded spots. The rooms are new Chinese style, clean, and elegant. ❤️ The service is incredibly attentive, and the room was spotlessly clean. It truly offers a serene escape amidst the bustling city, allowing you to live within the scenery. I'll definitely choose this place again next time I visit Hangzhou! 🌟

The environment is great, a beautiful Chinese garden, and the location is superb. The rooms are also spacious and elegant. The staff provides excellent service. Breakfast is plentiful. The only downside is there were quite a few mosquitoes, but that's to be expected with such lush greenery.